This Privacy Policy applies to the Novus AI, operated by A & C Information Technology Solutions. This policy describes how we collect, use, and process data when you interact with our Discord bot.
1. Information We Collect
To provide automated support responses, our bot processes minimal data strictly necessary for its functionality:
- User Messages: The content of messages sent in ticket channels or messages where the bot is directly mentioned.
- User Identifiers: Discord User ID, Username, and Server Roles (used strictly to check authorization and skip responses for administrative roles).
- Channel Data: Discord Channel Names and IDs (to identify ticket channels and execute channel deletion upon request).
2. How Data is Processed & Third-Party Services
When a message is sent to the bot, the message content is transmitted securely to Google Gemini API for processing and generating natural language responses.
- We do not permanently store your chat logs or message history on external databases.
- Message content is held in memory temporarily only for the duration of the API call.
- Learn more about Google's data privacy policies: Google Privacy Policy.
3. Data Retention & Security
We do not maintain permanent storage of personal user data. Transient data used during live interactions is discarded immediately after processing. We implement industry-standard security practices to protect bot credentials and API keys.
4. Children’s Privacy
Our service does not knowingly collect or solicit personal information from anyone under the age of 13. If you believe a minor has interacted with our service in a way that compromises their privacy, please contact us immediately.
5. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
A & C Information Technology Solutions
Email: support@aandcits.com