*,
*::before,
*::after {
    box-sizing: border-box;
}

:root {
    --primary: #5865f2;
    --primary-dark: #4752c4;
    --primary-soft: #eef0ff;
    --primary-soft-hover: #e2e5ff;

    --background: #f4f6fa;
    --surface: #ffffff;
    --surface-soft: #fafbfc;
    --surface-tint: #fafbff;

    --border: #e5e7eb;
    --border-input: #d6dae1;

    --text: #1f2937;
    --text-strong: #111827;
    --muted: #6b7280;

    --success: #168344;
    --danger: #dc3545;
    --warning: #c76700;

    --premium: #9a6700;
    --premium-bg: #fff4d6;
    --premium-border: #f2d38a;

    --radius-sm: 8px;
    --radius-md: 10px;
    --radius-lg: 14px;
    --radius-xl: 16px;

    --shadow-sm:
            0 3px 12px rgba(17, 24, 39, 0.04),
            0 1px 3px rgba(17, 24, 39, 0.03);

    --shadow-card:
            0 4px 14px rgba(17, 24, 39, 0.04);

    --shadow-card-hover:
            0 8px 24px rgba(17, 24, 39, 0.08);

    --transition-fast: 0.15s ease;
    --transition-medium: 0.2s ease;
}

html {
    min-height: 100%;
}

body {
    margin: 0;
    min-height: 100vh;
    background: var(--background);
    color: var(--text);
    font-family:
            Inter,
            -apple-system,
            BlinkMacSystemFont,
            "Segoe UI",
            Arial,
            sans-serif;
    -webkit-font-smoothing: antialiased;
    text-rendering: optimizeLegibility;
}

button,
input,
select,
textarea {
    font: inherit;
}

button,
a,
input,
select,
textarea {
    -webkit-tap-highlight-color: transparent;
}

.container {
    width: 100%;
    max-width: 1050px;
    margin: 40px auto;
    padding: 0 22px;
}

.header {
    margin-bottom: 28px;
}

.back {
    display: inline-flex;
    align-items: center;
    margin-bottom: 18px;
    color: var(--primary);
    font-size: 14px;
    text-decoration: none;
}

.back:hover {
    text-decoration: underline;
}

/* =========================================================
   SERVERS DASHBOARD
   ========================================================= */

.page-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 32px;
}

.page-header h1 {
    margin: 0 0 8px;
    font-size: 32px;
    line-height: 1.2;
}

.logout-link {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 9px 14px;
    border: 1px solid var(--border);
    border-radius: 9px;
    background: var(--surface);
    color: var(--muted);
    font-size: 14px;
    font-weight: 600;
    text-decoration: none;
    transition:
            border-color var(--transition-fast),
            color var(--transition-fast),
            background var(--transition-fast);
}

.logout-link:hover {
    border-color: var(--primary);
    background: #f8f9ff;
    color: var(--primary);
}

.server-grid {
    display: grid;
    grid-template-columns:
        repeat(
            auto-fit,
            minmax(320px, 1fr)
        );
    gap: 20px;
}

.server-card {
    display: flex;
    flex-direction: column;
    min-height: 260px;
    padding: 24px;
    border: 1px solid var(--border);
    border-radius: var(--radius-xl);
    background: var(--surface);
    box-shadow: var(--shadow-card);
    transition:
            transform var(--transition-fast),
            box-shadow var(--transition-fast),
            border-color var(--transition-fast);
}

.server-card:hover {
    transform: translateY(-2px);
    border-color: #d8dcff;
    box-shadow: var(--shadow-card-hover);
}

.server-card-header {
    display: flex;
    align-items: center;
    gap: 15px;
    margin-bottom: 20px;
}

.server-card-info {
    min-width: 0;
}

.server-card-info h2 {
    margin: 0;
    overflow: hidden;
    color: var(--text);
    font-size: 20px;
    line-height: 1.3;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.server-list-icon {
    display: flex;
    flex: 0 0 58px;
    align-items: center;
    justify-content: center;
    width: 58px;
    height: 58px;
    overflow: hidden;
    border-radius: var(--radius-xl);
    background:
            linear-gradient(
                    135deg,
                    #eef0ff,
                    #dfe3ff
            );
    color: var(--primary);
    font-size: 22px;
    font-weight: 800;
}

.server-list-icon img {
    width: 100%;
    height: 100%;
    object-fit: cover;
}

.server-status {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    margin-bottom: 12px;
    padding: 6px 10px;
    border-radius: 999px;
    font-size: 13px;
    font-weight: 700;
}

.server-status.installed {
    background: #eaf8ef;
    color: var(--success);
}

.server-status.not-installed {
    background: #fff4e7;
    color: #bd6300;
}

.server-card .plan-badge {
    width: fit-content;
    margin-bottom: 18px;
}

.server-card-actions {
    margin-top: auto;
    padding-top: 18px;
    border-top: 1px solid #f0f1f4;
}

.server-card-actions .button {
    width: 100%;
}

.loading-state {
    grid-column: 1 / -1;
    padding: 40px;
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    background: var(--surface);
    color: var(--muted);
    text-align: center;
}

/* =========================================================
   SERVER HEADER
   ========================================================= */

.server-header {
    display: flex;
    align-items: center;
    gap: 16px;
}

.server-icon,
.server-icon-fallback {
    width: 64px;
    height: 64px;
    flex: 0 0 64px;
    border-radius: 50%;
}

.server-icon {
    display: block;
    object-fit: cover;
}

.server-icon-fallback {
    display: flex;
    align-items: center;
    justify-content: center;
    background:
            linear-gradient(
                    135deg,
                    #5865f2,
                    #7289da
            );
    color: #ffffff;
    font-size: 24px;
    font-weight: 700;
    line-height: 1;
    user-select: none;
}

.server-icon-fallback span {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 100%;
    height: 100%;
    line-height: 1;
}

.server-meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 10px;
}

.plan-badge {
    display: inline-flex;
    align-items: center;
    padding: 5px 11px;
    border-radius: 999px;
    background: #eceeff;
    color: var(--primary);
    font-size: 12px;
    font-weight: 700;
}

.connected {
    color: var(--success);
    font-size: 13px;
    font-weight: 700;
}

/* =========================================================
   CARDS / TYPOGRAPHY
   ========================================================= */

.card {
    margin-bottom: 20px;
    padding: 28px;
    border: 1px solid rgba(0, 0, 0, 0.03);
    border-radius: var(--radius-lg);
    background: var(--surface);
    box-shadow: var(--shadow-sm);
}

.card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 20px;
}

.card h2 {
    margin: 0 0 7px;
    font-size: 22px;
}

.description,
.muted {
    margin: 0;
    color: var(--muted);
    font-size: 14px;
    line-height: 1.6;
}

/* =========================================================
   FORMS
   ========================================================= */

.form-group {
    margin-top: 18px;
}

label {
    display: block;
    margin-bottom: 8px;
    font-weight: 600;
}

input[type="text"],
input[type="password"],
select,
textarea {
    width: 100%;
    padding: 12px 14px;
    border: 1px solid var(--border-input);
    border-radius: 9px;
    outline: none;
    background: var(--surface);
    transition:
            border-color var(--transition-fast),
            box-shadow var(--transition-fast);
}

input[type="text"]:focus,
input[type="password"]:focus,
select:focus,
textarea:focus {
    border-color: var(--primary);
    box-shadow:
            0 0 0 3px rgba(88, 101, 242, 0.12);
}

textarea {
    min-height: 110px;
    resize: vertical;
}

.form-help {
    margin: 7px 0 0;
    color: var(--muted);
    font-size: 12px;
}

.checkbox-row {
    display: flex;
    align-items: center;
    gap: 10px;
}

.checkbox-row input {
    width: 17px;
    height: 17px;
    flex: 0 0 17px;
}

/* =========================================================
   BUTTONS
   ========================================================= */

.button-row {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: 15px;
}

button,
.button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 16px;
    border: 0;
    border-radius: var(--radius-sm);
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    text-decoration: none;
    transition:
            background var(--transition-fast),
            opacity var(--transition-fast),
            transform 0.05s ease,
            box-shadow var(--transition-fast);
}

button:active,
.button:active {
    transform: translateY(1px);
}

button:disabled,
.button[aria-disabled="true"] {
    cursor: not-allowed;
    opacity: 0.58;
}

.primary,
.sync-button {
    background: var(--primary);
    color: #ffffff;
}

.primary:hover:not(:disabled),
.sync-button:hover:not(:disabled) {
    background: var(--primary-dark);
}

.secondary {
    background: var(--primary-soft);
    color: var(--primary);
}

.secondary:hover:not(:disabled) {
    background: var(--primary-soft-hover);
}

.danger {
    background: #fce8ea;
    color: var(--danger);
}

.danger:hover:not(:disabled) {
    background: #f8d5d9;
}

button.small {
    padding: 7px 11px;
    font-size: 12px;
}

/* =========================================================
   CONFIG ITEMS / KNOWLEDGE
   ========================================================= */

.config-item {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    margin-top: 10px;
    padding: 13px 15px;
    border: 1px solid var(--border);
    border-radius: 9px;
    background: var(--surface-soft);
}

.item-name {
    display: flex;
    align-items: center;
    gap: 8px;
    font-weight: 500;
}

.knowledge-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    margin: 15px 0;
}

.knowledge-count {
    color: var(--muted);
    font-size: 14px;
}

.sync-status {
    margin-top: 10px;
    color: var(--muted);
    font-size: 13px;
}

.success {
    color: var(--success);
}

.error {
    color: var(--danger);
}

#message {
    margin-bottom: 18px;
    font-weight: 500;
}

.empty-state {
    margin-top: 15px;
    padding: 18px;
    border: 1px dashed var(--border-input);
    border-radius: 9px;
    color: var(--muted);
    text-align: center;
}

/* =========================================================
   TOASTS
   ========================================================= */

.toast-container {
    position: fixed;
    top: 22px;
    right: 22px;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: 10px;
    width: min(380px, calc(100vw - 32px));
    pointer-events: none;
}

.novus-toast {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    padding: 14px 16px;
    border: 1px solid #e4e7ec;
    border-radius: var(--radius-lg);
    background: var(--surface);
    box-shadow: 0 14px 40px rgba(15, 23, 42, 0.14);
    opacity: 0;
    transform: translateY(-8px);
    transition:
            opacity var(--transition-medium),
            transform var(--transition-medium);
    pointer-events: auto;
}

.novus-toast.show {
    opacity: 1;
    transform: translateY(0);
}

.novus-toast-icon {
    display: grid;
    flex: 0 0 28px;
    place-items: center;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: #e9f8ef;
    color: #138a45;
    font-weight: 800;
}

.novus-toast.error .novus-toast-icon {
    background: #fff0f0;
    color: var(--danger);
}

.novus-toast-text {
    display: flex;
    flex-direction: column;
    gap: 2px;
    min-width: 0;
}

.novus-toast-text strong {
    color: var(--text-strong);
    font-size: 14px;
}

.novus-toast-text span {
    overflow-wrap: anywhere;
    color: #667085;
    font-size: 13px;
    line-height: 1.45;
}

/* =========================================================
   KNOWLEDGE BASE
   ========================================================= */

.knowledge-base-toolbar {
    display: grid;
    grid-template-columns:
        minmax(0, 1fr)
        220px
        auto;
    gap: 10px;
    margin-bottom: 18px;
}

.knowledge-entry {
    margin-top: 12px;
    padding: 18px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface);
}

.knowledge-entry-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    margin-bottom: 12px;
}

.knowledge-entry-channel {
    color: var(--primary);
    font-size: 13px;
    font-weight: 700;
}

.knowledge-entry-content {
    color: var(--text);
    line-height: 1.55;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.knowledge-entry-meta {
    margin-top: 14px;
    color: var(--muted);
    font-size: 12px;
}

.knowledge-pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 14px;
    margin-top: 20px;
}

/* =========================================================
   TABS / PREMIUM LOCKS
   ========================================================= */

.premium-locked {
    position: relative;
    opacity: 0.55;
}

.premium-locked::after {
    content: "Premium";
    margin-left: auto;
    padding: 4px 8px;
    border-radius: 999px;
    background: var(--premium-bg);
    color: var(--premium);
    font-size: 11px;
    font-weight: 700;
}

.config-tabs {
    display: flex;
    gap: 8px;
    margin: 24px 0;
    padding: 6px;
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    background: var(--surface);
}

.config-tab {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 10px 16px;
    border: 0;
    border-radius: var(--radius-md);
    background: transparent;
    color: var(--muted);
    font-weight: 700;
    cursor: pointer;
}

.config-tab:hover {
    background: #f5f6ff;
}

.config-tab.active {
    background: var(--primary);
    color: #ffffff;
}

.config-tab-content {
    display: none;
}

.config-tab-content.active {
    display: block;
}

.premium-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 8px;
    border-radius: 999px;
    background: var(--premium-bg);
    color: var(--premium);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.04em;
}

/* =========================================================
   TICKET PROFILES
   ========================================================= */

.ticket-profile-form {
    margin-top: 18px;
    padding: 18px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface-tint);
}

.ticket-knowledge-options {
    display: grid;
    gap: 8px;
}

.ticket-knowledge-option {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 10px 12px;
    border: 1px solid var(--border);
    border-radius: 9px;
    background: var(--surface);
}

.ticket-profile-list {
    display: grid;
    gap: 12px;
    margin-top: 18px;
}

.ticket-profile-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 15px;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface);
}

.ticket-profile-actions {
    display: flex;
    gap: 8px;
}

.premium-notice {
    padding: 14px;
    border: 1px solid var(--premium-border);
    border-radius: var(--radius-md);
    background: #fff8e5;
}

.ticket-ai-instructions {
    margin: 16px 0;
    padding: 14px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: #fbfbfd;
}

/* =========================================================
   CUSTOM AI INSTRUCTIONS
   ========================================================= */

.ai-instructions-card {
    overflow: visible;
}

.instruction-source-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 5px 9px;
    border-radius: 999px;
    background: var(--primary-soft);
    color: var(--primary);
    font-size: 10px;
    font-weight: 800;
    letter-spacing: 0.04em;
    white-space: nowrap;
}

.ai-instruction-toggle {
    margin-bottom: 18px;
}

.ai-instructions-panel {
    padding: 18px;
    border: 1px solid var(--border);
    border-radius: var(--radius-lg);
    background: var(--surface-tint);
    transition:
            opacity 0.18s ease,
            background 0.18s ease;
}

.ai-instructions-panel.disabled {
    opacity: 0.55;
    background: #f7f7f9;
}

.ai-template-grid {
    display: grid;
    grid-template-columns:
        minmax(0, 1fr)
        auto;
    gap: 12px;
    align-items: end;
}

.ai-template-action {
    padding-bottom: 18px;
}

.ai-instructions-textarea {
    min-height: 420px;
    resize: vertical;
    font-family:
            ui-monospace,
            SFMono-Regular,
            Menlo,
            Monaco,
            Consolas,
            "Liberation Mono",
            monospace;
    line-height: 1.55;
}

.ai-instructions-help {
    display: flex;
    flex-wrap: wrap;
    gap: 8px 18px;
    margin-top: 8px;
    color: var(--muted);
    font-size: 12px;
}

.instruction-warning {
    margin-top: 12px;
    padding: 12px 14px;
    border: 1px solid #f1d48c;
    border-radius: var(--radius-md);
    background: #fff8e6;
    color: #765500;
    font-size: 13px;
    line-height: 1.45;
}

/* =========================================================
   PREMIUM SUBSCRIPTION UI
   ========================================================= */

.premium-server-card {
    position: relative;
    overflow: hidden;
    border-color: rgba(196, 118, 38, 0.58);
    box-shadow:
            0 0 0 1px rgba(196, 118, 38, 0.10),
            0 8px 28px rgba(161, 91, 24, 0.12);
}

.premium-server-card::before {
    content: "";
    position: absolute;
    inset: -2px;
    z-index: 0;
    border-radius: inherit;
    opacity: 0.55;
    background:
            linear-gradient(
                    120deg,
                    transparent 28%,
                    rgba(255, 185, 80, 0.13) 44%,
                    rgba(255, 210, 128, 0.25) 50%,
                    rgba(255, 185, 80, 0.13) 56%,
                    transparent 72%
            );
    background-size: 220% 100%;
    animation: novusPremiumShimmer 4.5s linear infinite;
    pointer-events: none;
}

.premium-server-card > * {
    position: relative;
    z-index: 1;
}

.premium-plan-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    width: fit-content;
    border: 1px solid rgba(206, 132, 45, 0.68);
    background:
            linear-gradient(
                    135deg,
                    #5f351c,
                    #9c5b22 52%,
                    #6f3d1d
            );
    color: #fff4df;
    font-weight: 800;
    letter-spacing: 0.045em;
    text-shadow: 0 1px 3px rgba(0, 0, 0, 0.28);
    box-shadow:
            0 0 10px rgba(214, 126, 34, 0.30),
            0 0 22px rgba(230, 147, 53, 0.15);
    animation:
            novusPremiumGlow 2.4s ease-in-out infinite;
}

.server-premium-expiry,
.subscription-expiry {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    margin-top: 7px;
    padding: 6px 9px;
    border: 1px solid rgba(180, 108, 34, 0.25);
    border-radius: var(--radius-sm);
    background: rgba(151, 84, 24, 0.07);
    color: #8b501e;
    font-size: 12px;
    font-weight: 650;
}

@keyframes novusPremiumGlow {
    0%,
    100% {
        box-shadow:
                0 0 8px rgba(214, 126, 34, 0.24),
                0 0 18px rgba(230, 147, 53, 0.10);
    }

    50% {
        box-shadow:
                0 0 14px rgba(214, 126, 34, 0.48),
                0 0 30px rgba(230, 147, 53, 0.22);
    }
}

@keyframes novusPremiumShimmer {
    from {
        background-position: 180% 0;
    }

    to {
        background-position: -80% 0;
    }
}

/* =========================================================
   RESPONSIVE
   ========================================================= */

@media (max-width: 720px) {
    .container {
        margin: 25px auto;
        padding: 0 16px;
    }

    .page-header {
        flex-direction: column;
    }

    .logout-link {
        width: 100%;
    }

    .server-grid {
        grid-template-columns: 1fr;
    }

    .card {
        padding: 20px;
    }

    .card-header,
    .knowledge-toolbar {
        flex-direction: column;
        align-items: stretch;
    }

    .server-info h1 {
        font-size: 23px;
    }

    .knowledge-base-toolbar,
    .ai-template-grid {
        grid-template-columns: 1fr;
    }

    .ai-template-action {
        padding-bottom: 0;
    }

    .ai-template-action button {
        width: 100%;
    }

    .ai-instructions-textarea {
        min-height: 320px;
    }

    .ticket-profile-card {
        flex-direction: column;
        align-items: stretch;
    }

    .ticket-profile-actions {
        width: 100%;
    }

    .ticket-profile-actions button {
        flex: 1;
    }

    .button-row {
        flex-wrap: wrap;
    }
}

@media (max-width: 480px) {
    .container {
        padding: 0 12px;
    }

    .card {
        padding: 16px;
        border-radius: 12px;
    }

    .server-header {
        align-items: flex-start;
    }

    .server-icon,
    .server-icon-fallback {
        width: 54px;
        height: 54px;
        flex-basis: 54px;
    }

    .config-tabs {
        overflow-x: auto;
        scrollbar-width: thin;
    }

    .config-tab {
        flex: 0 0 auto;
        white-space: nowrap;
    }

    .toast-container {
        top: 12px;
        right: 12px;
        width: calc(100vw - 24px);
    }

    .knowledge-entry-header {
        align-items: flex-start;
    }
}

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        transition-duration: 0.01ms !important;
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
    }

    .premium-server-card::before,
    .premium-plan-badge {
        animation: none;
    }
}

/* Ticket Closing Policy */

.ticket-closing-policy {
    margin-top: 22px;
}

.margin-top-22 {
    margin-top: 22px;
}


.note-help {
    margin-top: 10px;
    padding: 12px 14px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: #f8f9fc;
    color: var(--muted);
    font-size: 13px;
    line-height: 1.55;
}

.note-help strong {
    color: var(--text);
}

.note-help.warning {
    border-color: #efc48b;
    background: #fff7eb;
    color: #80521d;
}

.note-help.warning strong {
    color: #9a5700;
}

.note-help.review {
    border-color: #b8c0ff;
    background: #f5f6ff;
    color: #50567a;
}

.note-help.review strong {
    color: var(--primary);
}

/* Preserve existing ticket number */
.note-help.preserve {
    border-color: #9cc7ff;
    background: #f2f7ff;
    color: #47627f;
}

.note-help.preserve strong {
    color: #2563eb;
}


/* Continue destination numbering */
.note-help.sequence {
    border-color: #9edbb8;
    background: #f1fbf5;
    color: #416a52;
}

.note-help.sequence strong {
    color: #15803d;
}


/* Dedicated rerouted ticket naming */
.note-help.rerouted {
    border-color: #d1b5f7;
    background: #faf5ff;
    color: #665079;
}

.note-help.rerouted strong {
    color: #7e22ce;
}


/* Generic informational state */
.note-help.info {
    border-color: #a8d8e8;
    background: #f2fbfe;
    color: #476873;
}

.note-help.info strong {
    color: #087c9c;
}

/* Unified Knowledge Base */

.knowledge-base-toolbar {
    grid-template-columns:
        minmax(0, 1fr)
        180px
        220px
        auto;
}

@media (max-width: 900px) {
    .knowledge-base-toolbar {
        grid-template-columns:
            minmax(0, 1fr)
            1fr;
    }
}

@media (max-width: 620px) {
    .knowledge-base-toolbar {
        grid-template-columns: 1fr;
    }
}

/* =========================================================
   DASHBOARD CHROME / NAV / FOOTER
   ========================================================= */

html,
body {
    min-height: 100%;
}

body {
    margin: 0;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

body > .container {
    flex: 1 0 auto;
    width: 100%;
}

.dashboard-nav {
    position: sticky;
    top: 0;
    z-index: 1000;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    min-height: 68px;
    padding: 0 28px;
    background: rgba(255, 255, 255, 0.96);
    border-bottom: 1px solid #e7eaf2;
    backdrop-filter: blur(12px);
}

.dashboard-brand,
.dashboard-user-menu,
.dashboard-footer-links,
.dashboard-footer-inner {
    display: flex;
    align-items: center;
}

.dashboard-brand {
    gap: 10px;
    color: #111827;
    text-decoration: none;
    font-weight: 800;
}

.dashboard-brand-logo {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 38px;
    height: 38px;
    border-radius: 12px;
    background: #5865f2;
    color: #fff;
    font-size: 18px;
    box-shadow: 0 8px 22px rgba(88, 101, 242, 0.22);
}

.dashboard-brand-name {
    font-size: 17px;
}

.dashboard-user-menu {
    gap: 10px;
    min-width: 0;
}

.dashboard-user-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    object-fit: cover;
    flex: 0 0 auto;
}

.dashboard-user-avatar-fallback {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    background: #eef0ff;
    color: #5865f2;
    font-weight: 800;
}

.dashboard-user-name {
    max-width: 220px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-weight: 700;
    color: #374151;
}

.dashboard-logout {
    padding: 8px 12px;
    border-radius: 9px;
    color: #b42318;
    text-decoration: none;
    font-weight: 700;
}

.dashboard-logout:hover {
    background: #fff1f0;
}

.dashboard-footer {
    margin-top: auto;
    flex-shrink: 0;
    border-top: 1px solid #e7eaf2;
    background: #fff;
}

.dashboard-footer-inner {
    justify-content: space-between;
    gap: 20px;
    max-width: 1180px;
    margin: 0 auto;
    padding: 24px 28px;
    color: #6b7280;
    font-size: 13px;
}

.dashboard-footer-links {
    gap: 18px;
    flex-wrap: wrap;
}

.dashboard-footer-links a {
    color: #4f5bd5;
    text-decoration: none;
    font-weight: 700;
}

.dashboard-footer-links a:hover {
    text-decoration: underline;
}

.ai-instruction-counter-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 16px;
    margin-top: 8px;
}

.ai-instruction-counter {
    white-space: nowrap;
    font-size: 12px;
    font-weight: 800;
    color: #667085;
}

.ai-instruction-counter.recommended-warning {
    color: #b54708;
}

.ai-instruction-counter.limit-reached {
    color: #b42318;
}

@media (max-width: 700px) {
    .dashboard-nav {
        padding: 0 16px;
    }

    .dashboard-brand-name,
    .dashboard-user-name {
        display: none;
    }

    .dashboard-footer-inner,
    .ai-instruction-counter-row {
        align-items: flex-start;
        flex-direction: column;
    }
}

/* =========================================================
   TICKET ROUTING MANAGEMENT
   ========================================================= */
.routing-info-box { margin-bottom:18px; padding:14px 16px; border:1px solid var(--border); border-radius:var(--radius-md); background:var(--surface-soft); }
.routing-info-box strong { display:block; margin-bottom:4px; color:var(--text-strong); }
.routing-confirm-row { margin-top:18px; }
.routing-history-section { margin-top:26px; padding-top:22px; border-top:1px solid var(--border); }
.routing-history-section h3 { margin:0 0 10px; font-size:16px; }

/* =========================================================
   TICKET ROUTING
   ========================================================= */

#ticketRoutingCard .card-header {
    align-items: flex-start;
}

.ticket-routing-add-row {
    margin-top: 0;
    margin-bottom: 18px;
}

.routing-info-box {
    margin-bottom: 18px;
    padding: 14px 16px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--surface-soft);
}

.ticket-routing-form {
    margin: 18px 0;
    padding: 20px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface-tint);
}

.ticket-routing-list {
    display: grid;
    gap: 12px;
    margin-top: 18px;
}

.ticket-routing-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface);
}

.ticket-routing-card-info {
    min-width: 0;
}

.ticket-routing-card-info > strong {
    display: block;
    margin-bottom: 4px;
    color: var(--text-strong);
}

.ticket-routing-description {
    max-width: 720px;
    margin-top: 8px;
    color: var(--muted);
    font-size: 13px;
    line-height: 1.55;
}

.routing-history-section {
    margin-top: 24px;
    padding-top: 20px;
    border-top: 1px solid var(--border);
}

.routing-history-section h3 {
    margin: 0 0 12px;
    font-size: 16px;
}


/* =========================================================
   MODERN CONFIRMATION DIALOG
   ========================================================= */

.novus-confirm-overlay {
    position: fixed;
    inset: 0;
    z-index: 12000;
    display: grid;
    place-items: center;
    padding: 20px;
    background: rgba(15, 23, 42, 0.48);
    opacity: 0;
    backdrop-filter: blur(3px);
    transition: opacity 0.18s ease;
}

.novus-confirm-overlay.show {
    opacity: 1;
}

.novus-confirm-dialog {
    width: min(440px, 100%);
    padding: 28px;
    border: 1px solid rgba(255, 255, 255, 0.5);
    border-radius: 18px;
    background: #ffffff;
    box-shadow: 0 24px 70px rgba(15, 23, 42, 0.24);
    text-align: center;
    transform: translateY(8px) scale(0.985);
    transition: transform 0.18s ease;
}

.novus-confirm-overlay.show .novus-confirm-dialog {
    transform: translateY(0) scale(1);
}

.novus-confirm-icon {
    display: grid;
    place-items: center;
    width: 54px;
    height: 54px;
    margin: 0 auto 16px;
    border-radius: 50%;
    background: var(--primary-soft);
    color: var(--primary);
    font-size: 24px;
    font-weight: 850;
}

.novus-confirm-icon.danger {
    background: #fff0f1;
    color: var(--danger);
}

.novus-confirm-dialog h3 {
    margin: 0;
    color: var(--text-strong);
    font-size: 21px;
}

.novus-confirm-dialog p {
    margin: 10px 0 22px;
    color: var(--muted);
    font-size: 14px;
    line-height: 1.6;
}

.novus-confirm-actions {
    display: flex;
    justify-content: center;
    gap: 10px;
}

.novus-confirm-actions button {
    min-width: 120px;
}

.novus-confirm-primary.danger,
.novus-confirm-actions .danger {
    background: var(--danger);
    color: #ffffff;
}

.novus-confirm-actions .danger:hover {
    background: #bd2130;
}


/* =========================================================
   FLOATING NOTIFICATIONS
   ========================================================= */

.novus-toast {
    min-height: 58px;
}

.novus-toast.error {
    border-color: #f6cdd1;
}

.novus-toast.error .novus-toast-text strong {
    color: var(--danger);
}

.novus-toast.info .novus-toast-icon {
    background: var(--primary-soft);
    color: var(--primary);
}


@media (max-width: 720px) {
    .ticket-routing-card {
        align-items: stretch;
        flex-direction: column;
    }

    .novus-confirm-actions {
        flex-direction: column-reverse;
    }

    .novus-confirm-actions button {
        width: 100%;
    }
}


/* =========================================================
   REROUTE TRANSCRIPT
   ========================================================= */

.routing-transcript-section {
    margin-top: 24px;
    padding-top: 22px;
    border-top: 1px solid var(--border);
}

.routing-transcript-header {
    margin-bottom: 16px;
}

.routing-transcript-header h3 {
    margin: 0 0 6px;
    color: var(--text-strong);
    font-size: 17px;
}

.routing-transcript-toggle {
    margin-top: 12px;
    padding: 14px 16px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--surface-soft);
}

.routing-transcript-settings {
    margin-top: 12px;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--surface-tint);
}


/* =========================================================
   PREMIUM FEATURE PREVIEW VISIBILITY
   ========================================================= */

#tab-advanced .premium-preview-only {
    display: none;
}

#tab-advanced.free-server .premium-config-only {
    display: none !important;
}

#tab-advanced.free-server .premium-preview-only {
    display: block;
}


/* Ticket Routing FREE preview */
#tab-advanced.free-server #ticketRoutingCard .card-header {
    opacity: 0.52;
    filter: grayscale(0.18);
    user-select: none;
}

#tab-advanced.free-server #ticketRoutingCard .card-header h2,
#tab-advanced.free-server #ticketRoutingCard .card-header .description {
    color: var(--muted);
}

#tab-advanced.free-server #ticketRoutingCard .card-header .premium-badge {
    opacity: 0.72;
}

#tab-advanced.free-server #ticketRoutingCard .premium-notice {
    opacity: 1;
    filter: none;
}


/* =========================================================
   ADVANCED PREMIUM PREVIEW / DISABLED STATE
   ========================================================= */

/*
 * Every card under Advanced Options is a Premium feature.
 * FREE servers can preview the feature name/description, but the card
 * visually reads as locked and interactive configuration is unavailable.
 */
#tab-advanced.free-server .premium-feature-card > :not(.premium-notice) {
    opacity: 0.52;
    filter: grayscale(0.12);
}

#tab-advanced.free-server .premium-feature-card .premium-config-only {
    display: none !important;
}

#tab-advanced.free-server .premium-feature-card .premium-preview-only {
    display: block;
    opacity: 1;
    filter: none;
}

#tab-advanced.premium-server .premium-feature-card .premium-preview-only {
    display: none !important;
}

#tab-advanced.premium-server .premium-feature-card > :not(.premium-notice) {
    opacity: 1;
    filter: none;
}

/*
 * FREE cards should never expose a clickable Premium control if one is
 * accidentally left visible by a future feature update.
 */
#tab-advanced.free-server .premium-feature-card button,
#tab-advanced.free-server .premium-feature-card input,
#tab-advanced.free-server .premium-feature-card select,
#tab-advanced.free-server .premium-feature-card textarea {
    pointer-events: none;
}

/*
 * Keep the Premium notice fully readable even while the rest of the card
 * appears disabled.
 */
#tab-advanced.free-server .premium-feature-card > .premium-notice {
    opacity: 1;
    filter: none;
}


/* =========================================================
   LAYOUT / FORM OVERFLOW SAFETY
   ========================================================= */

/*
 * Prevent flex/grid children and nested configuration panels from growing
 * wider than their parent card. This is especially important for selects,
 * textareas, prompt editors, ticket forms, and dashboard action rows.
 */
.container,
.card,
.server-card,
.server-card-actions,
.form-group,
.ai-instructions-panel,
.ai-template-grid,
.ticket-profile-form,
.ticket-profile-card,
.ticket-routing-form,
.ticket-routing-card,
.routing-info-box,
.knowledge-entry,
.config-item {
    min-width: 0;
}

.card,
.server-card,
.ticket-profile-form,
.ticket-routing-form,
.ai-instructions-panel,
.routing-info-box,
.knowledge-entry,
.config-item {
    max-width: 100%;
}

/*
 * Form controls must size against the inner content box of the card instead
 * of being allowed to overflow because of intrinsic select/textarea width.
 */
input[type="text"],
input[type="password"],
select,
textarea {
    display: block;
    min-width: 0;
    max-width: 100%;
}

/*
 * Long text, selected option labels, URLs, channel names, and generated
 * content should wrap inside cards rather than forcing the card wider.
 */
.card,
.server-card,
.ticket-profile-card,
.ticket-routing-card,
.description,
.form-help,
.knowledge-entry-content {
    overflow-wrap: anywhere;
}

/*
 * Dashboard action buttons should stay fully inside the server card.
 */
.server-card-actions {
    width: 100%;
    max-width: 100%;
}

.server-card-actions .button {
    width: 100%;
    max-width: 100%;
    margin: 0;
}

/*
 * Grid/flex layouts containing selects and buttons need shrinkable children.
 */
.ai-template-grid > *,
.knowledge-base-toolbar > *,
.card-header > *,
.ticket-profile-card > *,
.ticket-routing-card > * {
    min-width: 0;
}


/* =========================================================
   DASHBOARD ERROR / NOT FOUND
   ========================================================= */

.dashboard-error-page {
    display: grid;
    flex: 1 0 auto;
    place-items: center;
    width: 100%;
    padding: 56px 22px;
}

.dashboard-error-card {
    display: grid;
    grid-template-columns:
        minmax(170px, 0.72fr)
        minmax(0, 1.28fr);
    align-items: center;
    width: min(820px, 100%);
    overflow: hidden;
    border: 1px solid var(--border);
    border-radius: 22px;
    background: var(--surface);
    box-shadow:
        0 20px 55px rgba(17, 24, 39, 0.10);
}

.dashboard-error-code {
    display: grid;
    min-height: 320px;
    place-items: center;
    padding: 34px;
    background:
        linear-gradient(
            145deg,
            #eef0ff,
            #f8f9ff
        );
    color: var(--primary);
    font-size: clamp(72px, 10vw, 126px);
    font-weight: 900;
    letter-spacing: -0.07em;
    line-height: 1;
}

.dashboard-error-content {
    min-width: 0;
    padding: 44px;
}

.dashboard-error-content h1 {
    margin: 14px 0 12px;
    color: var(--text-strong);
    font-size: clamp(28px, 4vw, 38px);
    line-height: 1.15;
}

.dashboard-error-content p {
    max-width: 520px;
    margin: 0;
    color: var(--muted);
    font-size: 15px;
    line-height: 1.7;
}

.dashboard-error-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 26px;
}

@media (max-width: 680px) {
    .dashboard-error-card {
        grid-template-columns: 1fr;
    }

    .dashboard-error-code {
        min-height: 180px;
        font-size: 82px;
    }

    .dashboard-error-content {
        padding: 30px 24px 34px;
    }

    .dashboard-error-actions .button {
        width: 100%;
    }
}


/* =========================================================
   ANTI-PROMOTION
   ========================================================= */

.anti-promotion-settings {
    display: grid;
    gap: 16px;
    margin-top: 16px;
}

.anti-promotion-safe-note {
    margin-bottom: 16px;
}

.anti-promotion-channel-options {
    display: grid;
    gap: 8px;
    max-height: 260px;
    overflow-y: auto;
    padding: 10px;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: #f8f9fc;
}

.anti-promotion-channel-option {
    display: flex;
    min-width: 0;
    align-items: center;
    gap: 10px;
    padding: 10px 11px;
    border: 1px solid var(--border);
    border-radius: 9px;
    background: var(--surface);
    cursor: pointer;
}

.anti-promotion-channel-option span {
    min-width: 0;
    overflow-wrap: anywhere;
}

.anti-promotion-channel-option input {
    width: auto;
    flex: 0 0 auto;
}


.anti-promotion-timeout-panel {
    display: grid;
    gap: 14px;
}

/* =========================================================
   SERVER CONFIGURATION - FREE ADS + FLOATING SECTION NAV
   ========================================================= */

.config-side-ads[hidden] {
    display: none !important;
}

.config-side-ad {
    position: fixed;
    top: 120px;
    z-index: 30;
    width: 180px;
    min-height: 520px;
}

.config-side-ad-left {
    right: calc(50% + 555px);
}

.config-side-ad-right {
    left: calc(50% + 555px);
}

.config-ad-slot {
    width: 100%;
    min-height: 520px;
}

.config-ad-placeholder {
    display: flex;
    min-height: 520px;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: 5px;
    border: 1px dashed #cfd4dc;
    border-radius: 12px;
    background: rgba(255, 255, 255, 0.5);
    color: #8a93a3;
    text-align: center;
}

.config-ad-placeholder span {
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
}

.config-ad-placeholder small {
    font-size: 11px;
}

.config-section-nav {
    position: fixed;
    top: 78px;
    left: 50%;
    z-index: 900;
    width: min(1000px, calc(100vw - 40px));
    opacity: 0;
    visibility: hidden;
    transform: translate(-50%, -12px);
    transition:
        opacity var(--transition-medium),
        transform var(--transition-medium),
        visibility var(--transition-medium);
    pointer-events: none;
}

.config-section-nav.visible {
    opacity: 1;
    visibility: visible;
    transform: translate(-50%, 0);
    pointer-events: auto;
}

.config-section-nav-inner {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 10px;
    border: 1px solid rgba(218, 222, 232, 0.95);
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.96);
    box-shadow: 0 10px 30px rgba(17, 24, 39, 0.10);
    backdrop-filter: blur(12px);
}

.config-section-nav-label {
    flex: 0 0 auto;
    padding-left: 4px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.config-section-nav-links {
    display: flex;
    min-width: 0;
    flex: 1;
    gap: 6px;
    overflow-x: auto;
    scrollbar-width: thin;
}

.config-section-nav-link {
    flex: 0 0 auto;
    padding: 7px 11px;
    border: 0;
    border-radius: 9px;
    background: transparent;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}

.config-section-nav-link:hover {
    background: var(--primary-soft);
    color: var(--primary);
}

.config-section-nav-link.active {
    background: var(--primary);
    color: #ffffff;
}

.config-scroll-section {
    scroll-margin-top: 150px;
}

@media (max-width: 1499px) {
    .config-side-ads {
        display: none !important;
    }
}

@media (max-width: 720px) {
    .config-section-nav {
        top: 74px;
        width: calc(100vw - 24px);
    }

    .config-section-nav-label {
        display: none;
    }

    .config-section-nav-inner {
        padding: 7px;
    }
}


/* =========================================================
   SERVER CONFIG — MODERN SERVER SUMMARY
   ========================================================= */

.server-header-card {
    position: relative;
    overflow: hidden;
    padding: 24px;
    border: 1px solid var(--border);
    border-radius: 18px;
    background:
        linear-gradient(
            135deg,
            rgba(88, 101, 242, 0.035),
            rgba(255, 255, 255, 0) 48%
        ),
        var(--surface);
    box-shadow:
        0 12px 34px rgba(17, 24, 39, 0.06);
}

.server-header-card::before {
    position: absolute;
    top: 0;
    right: 0;
    width: 180px;
    height: 180px;
    border-radius: 999px;
    background: rgba(88, 101, 242, 0.05);
    content: "";
    transform: translate(54px, -82px);
    pointer-events: none;
}

.server-header-card.premium {
    border-color: rgba(154, 103, 0, 0.22);
    background:
        linear-gradient(
            135deg,
            rgba(154, 103, 0, 0.08),
            rgba(255, 255, 255, 0) 48%
        ),
        var(--surface);
}

.server-header-card.premium::before {
    background: rgba(154, 103, 0, 0.075);
}

.server-header-main {
    position: relative;
    z-index: 1;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
}

.server-header-identity {
    display: flex;
    align-items: center;
    gap: 18px;
    min-width: 0;
}

.server-header-icon-wrap {
    flex: 0 0 auto;
}

.server-kicker {
    margin-bottom: 5px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.server-title-row h1,
.server-info h1 {
    margin: 0 0 10px;
    color: var(--text-strong);
    font-size: clamp(26px, 3vw, 34px);
    line-height: 1.15;
}

.server-subscription-summary {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 14px;
    margin-top: 10px;
    color: var(--muted);
    font-size: 13px;
}

.subscription-expiry {
    display: inline-flex;
    align-items: center;
    color: #7a4d08;
    font-weight: 700;
}

.subscription-remaining {
    display: inline-flex;
    align-items: center;
    padding: 4px 9px;
    border-radius: 999px;
    background: #fff7e5;
    color: #9a6700;
    font-size: 12px;
    font-weight: 800;
}

.subscription-free-summary {
    color: var(--muted);
}

.status-dot {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: var(--success);
    box-shadow: 0 0 0 4px rgba(22, 131, 68, 0.1);
}

.connected {
    gap: 8px;
}

.server-header-actions {
    display: flex;
    flex: 0 0 auto;
    align-items: center;
}

.server-subscription-action {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 42px;
    padding: 10px 17px;
    border: 1px solid var(--primary);
    border-radius: 10px;
    background: var(--primary);
    color: #fff;
    cursor: pointer;
    font-weight: 800;
    box-shadow: 0 8px 20px rgba(88, 101, 242, 0.18);
}

.server-subscription-action:hover:not(:disabled) {
    background: var(--primary-dark);
}

.server-subscription-action.premium {
    border-color: #a86614;
    background:
        linear-gradient(
            135deg,
            #b66a18,
            #8d4e08
        );
    color: #fff;
    box-shadow:
        0 9px 22px rgba(154, 103, 0, 0.24);
}

.server-subscription-action.premium:hover:not(:disabled) {
    filter: brightness(0.96);
}


/* =========================================================
   SUBSCRIPTION MODAL
   ========================================================= */

.subscription-dialog {
    width: min(720px, calc(100vw - 32px));
    max-width: 720px;
    max-height: calc(100vh - 40px);
    padding: 0;
    overflow: visible;
    border: 0;
    border-radius: 20px;
    background: transparent;
    box-shadow:
        0 28px 90px rgba(15, 23, 42, 0.34);
}

.subscription-dialog::backdrop {
    background: rgba(15, 23, 42, 0.54);
    backdrop-filter: blur(4px);
}

.subscription-modal {
    overflow: hidden;
    border: 1px solid rgba(255, 255, 255, 0.32);
    border-radius: 20px;
    background: var(--surface);
}

.subscription-modal-hero {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
    padding: 26px 28px;
    background:
        linear-gradient(
            135deg,
            #5865f2,
            #4752c4
        );
    color: #fff;
}

.subscription-modal-hero.premium {
    background:
        linear-gradient(
            135deg,
            #a75f12,
            #754006
        );
}

.subscription-modal-eyebrow {
    margin-bottom: 6px;
    opacity: 0.8;
    font-size: 12px;
    font-weight: 800;
    letter-spacing: 0.09em;
    text-transform: uppercase;
}

.subscription-modal-hero h2 {
    margin: 0 0 6px;
    font-size: 28px;
}

.subscription-modal-hero p {
    margin: 0;
    opacity: 0.9;
}

.subscription-close {
    display: grid;
    flex: 0 0 38px;
    place-items: center;
    width: 38px;
    height: 38px;
    padding: 0;
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.14);
    color: #fff;
    font-size: 24px;
    line-height: 1;
}

.subscription-close:hover {
    background: rgba(255, 255, 255, 0.22);
}

.subscription-modal-body {
    padding: 28px;
}

.subscription-plan-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 18px;
    border: 1px solid var(--border);
    border-radius: 14px;
    background: var(--surface-soft);
}

.subscription-plan-label {
    display: block;
    margin-bottom: 4px;
    color: var(--muted);
    font-size: 12px;
    font-weight: 700;
}

.subscription-plan-name {
    font-size: 22px;
}

.subscription-plan-name.premium {
    color: #9a6700;
}

.subscription-plan-name.free {
    color: var(--primary);
}

.subscription-plan-status {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    color: var(--success);
    font-size: 13px;
    font-weight: 800;
}

.subscription-active-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--success);
}

.subscription-info-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin-top: 14px;
}

.subscription-info-card {
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 12px;
}

.subscription-info-card span {
    display: block;
    margin-bottom: 5px;
    color: var(--muted);
    font-size: 12px;
}

.subscription-info-card strong {
    color: var(--text-strong);
    font-size: 14px;
}

.subscription-upgrade-copy {
    margin-top: 18px;
}

.subscription-upgrade-copy h3 {
    margin: 0 0 6px;
    color: var(--text-strong);
}

.subscription-upgrade-copy p {
    margin: 0;
    color: var(--muted);
    line-height: 1.6;
}

.subscription-feature-list {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 10px;
    margin-top: 18px;
}

.subscription-feature-list > div {
    display: flex;
    align-items: center;
    gap: 9px;
    padding: 12px 14px;
    border-radius: 10px;
    background: #f8f9ff;
    color: var(--text);
    font-size: 13px;
    font-weight: 600;
}

.subscription-feature-list span {
    color: var(--success);
    font-weight: 900;
}

.subscription-trial-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    margin-top: 18px;
    padding: 14px 0;
    border-top: 1px solid var(--border);
    border-bottom: 1px solid var(--border);
    color: var(--muted);
    font-size: 13px;
}

.subscription-trial-row strong {
    color: var(--text);
    text-align: right;
}

.subscription-modal-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-top: 20px;
}

.subscription-provider-note {
    margin-top: 14px;
    color: var(--muted);
    font-size: 12px;
    line-height: 1.55;
}

.subscription-modal-loading {
    display: grid;
    place-items: center;
    min-height: 300px;
    padding: 42px;
    text-align: center;
}

.subscription-modal-loading strong {
    margin-top: 14px;
    color: var(--text-strong);
}

.subscription-modal-loading span {
    margin-top: 5px;
    color: var(--muted);
    font-size: 13px;
}

.subscription-loader {
    width: 42px;
    height: 42px;
    border: 4px solid #e8eaff;
    border-top-color: var(--primary);
    border-radius: 50%;
    animation: subscription-spin 0.8s linear infinite;
}

@keyframes subscription-spin {
    to {
        transform: rotate(360deg);
    }
}

body.subscription-dialog-open {
    overflow: hidden;
}

@media (max-width: 760px) {

    .server-header-main {
        align-items: flex-start;
        flex-direction: column;
    }

    .server-header-actions {
        width: 100%;
    }

    .server-subscription-action {
        width: 100%;
    }

    .server-header-identity {
        align-items: flex-start;
    }

    .subscription-info-grid,
    .subscription-feature-list {
        grid-template-columns: 1fr;
    }

    .subscription-modal-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .subscription-modal-actions > * {
        width: 100%;
    }

}

@media (max-width: 520px) {

    .server-header-card {
        padding: 18px;
    }

    .server-header-identity {
        gap: 13px;
    }

    .server-icon,
    .server-icon-fallback {
        width: 54px;
        height: 54px;
        flex-basis: 54px;
    }

    .subscription-modal-body {
        padding: 20px;
    }

    .subscription-modal-hero {
        padding: 22px 20px;
    }

    .subscription-plan-summary,
    .subscription-trial-row {
        align-items: flex-start;
        flex-direction: column;
    }

    .subscription-trial-row strong {
        text-align: left;
    }

}

/* =========================================================
   SUBSCRIPTION MODAL — INLINE FEEDBACK
   ========================================================= */

.subscription-inline-feedback {
    margin-top: 18px;
    padding: 12px 14px;
    border: 1px solid transparent;
    border-radius: 10px;
    font-size: 13px;
    font-weight: 600;
    line-height: 1.5;
}

.subscription-inline-feedback[hidden] {
    display: none;
}

.subscription-inline-feedback.error {
    border-color: #f3b8bd;
    background: #fff1f2;
    color: #b42318;
}

.subscription-inline-feedback.success {
    border-color: #b8e3c7;
    background: #eefaf2;
    color: #137a3d;
}

/* =========================================================
   PHASE 13B.1 + 13B.2 — DYNAMIC PRICING + PROMO
   Append to public/css/app.css
   ========================================================= */

.subscription-modal-pricing {
    max-height: calc(100vh - 48px);
    overflow-y: auto;
}

.subscription-pricing-header {
    margin-top: 22px;
}

.subscription-pricing-header h3 {
    margin: 0 0 6px;
    color: var(--text-strong);
}

.subscription-pricing-header p {
    margin: 0;
    color: var(--muted);
    font-size: 13px;
    line-height: 1.6;
}

.subscription-duration-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 10px;
    margin-top: 14px;
}

.subscription-duration-card {
    position: relative;
    display: flex;
    min-width: 0;
    min-height: 126px;
    padding: 15px;
    border: 1px solid var(--border);
    border-radius: 13px;
    background: var(--surface);
    color: var(--text);
    cursor: pointer;
    flex-direction: column;
    align-items: flex-start;
    text-align: left;
    transition:
            border-color 0.18s ease,
            box-shadow 0.18s ease,
            transform 0.18s ease;
}

.subscription-duration-card:hover {
    border-color: #aeb5ff;
    transform: translateY(-1px);
}

.subscription-duration-card.selected {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(88, 101, 242, 0.1);
}

.subscription-duration-title {
    color: var(--text-strong);
    font-size: 14px;
    font-weight: 800;
}

.subscription-duration-price {
    margin-top: 8px;
    color: var(--text-strong);
    font-size: 19px;
    font-weight: 900;
}

.subscription-duration-saving {
    display: inline-flex;
    margin-top: auto;
    padding: 4px 8px;
    border-radius: 999px;
    background: #ecf9f0;
    color: var(--success);
    font-size: 11px;
    font-weight: 800;
}

.subscription-duration-saving.neutral {
    background: #f0f2f5;
    color: var(--muted);
}

.subscription-duration-original {
    margin-top: 5px;
    color: var(--muted);
    font-size: 11px;
    text-decoration: line-through;
}

.subscription-promo-box {
    margin-top: 18px;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 13px;
    background: var(--surface-soft);
}

.subscription-promo-box > label {
    display: block;
    margin-bottom: 8px;
    color: var(--text-strong);
    font-size: 13px;
    font-weight: 800;
}

.subscription-promo-row {
    display: flex;
    gap: 8px;
}

.subscription-promo-row input {
    min-width: 0;
    flex: 1 1 auto;
    text-transform: uppercase;
}

.subscription-promo-status {
    min-height: 18px;
    margin-top: 7px;
    color: var(--muted);
    font-size: 12px;
}

.subscription-promo-status.success {
    color: var(--success);
}

.subscription-promo-status.error {
    color: var(--danger);
}

.subscription-price-summary {
    margin-top: 16px;
    padding: 17px;
    border: 1px solid var(--border);
    border-radius: 13px;
}

.subscription-price-row,
.subscription-price-total {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
}

.subscription-price-row {
    padding: 7px 0;
    color: var(--muted);
    font-size: 13px;
}

.subscription-price-row strong {
    color: var(--text);
}

.subscription-price-row.saving strong {
    color: var(--success);
}

.subscription-price-total {
    margin-top: 9px;
    padding-top: 13px;
    border-top: 1px solid var(--border);
    color: var(--text-strong);
    font-size: 15px;
    font-weight: 800;
}

.subscription-price-total strong {
    font-size: 23px;
}

.subscription-price-empty {
    color: var(--muted);
    font-size: 13px;
    text-align: center;
}

@media (max-width: 820px) {
    .subscription-duration-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

@media (max-width: 520px) {
    .subscription-duration-grid {
        grid-template-columns: 1fr;
    }

    .subscription-promo-row {
        flex-direction: column;
    }

    .subscription-promo-row > * {
        width: 100%;
    }
}



/* Ticket behavior configuration */
.ticket-behavior-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
    margin: 12px 0;
}

.ticket-setting-card {
    margin: 0;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 14px;
    background: color-mix(in srgb, var(--surface) 92%, var(--primary) 8%);
}

.number-unit-field,
.text-prefix-field {
    display: flex;
    align-items: stretch;
    width: 100%;
    min-height: 44px;
    border: 1px solid var(--border);
    border-radius: 10px;
    overflow: hidden;
    background: var(--surface);
    transition: border-color .18s ease, box-shadow .18s ease;
}

.number-unit-field:focus-within,
.text-prefix-field:focus-within {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px color-mix(in srgb, var(--primary) 18%, transparent);
}

.number-unit-field input,
.text-prefix-field input {
    min-width: 0;
    width: 100%;
    border: 0 !important;
    border-radius: 0 !important;
    box-shadow: none !important;
    background: transparent !important;
}

.number-unit-field span,
.text-prefix-field span {
    display: inline-flex;
    align-items: center;
    padding: 0 13px;
    border-left: 1px solid var(--border);
    color: var(--muted);
    background: var(--surface-soft, rgba(127,127,127,.06));
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}

.text-prefix-field span {
    order: -1;
    border-left: 0;
    border-right: 1px solid var(--border);
}

@media (max-width: 720px) {
    .ticket-behavior-grid {
        grid-template-columns: 1fr;
    }
}

/* ================================================================
   PLATFORM SERVICE STATUS
   ================================================================ */
.platform-status-banner {
    width: 100%;
    border-bottom: 1px solid rgba(15, 23, 42, 0.08);
    background: #ffffff;
}

.platform-status-banner-inner {
    width: min(1095px, calc(100% - 32px));
    min-height: 46px;
    margin: 0 auto;
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 9px 0;
    font-size: 13px;
}

.platform-status-dot {
    width: 9px;
    height: 9px;
    flex: 0 0 9px;
    border-radius: 999px;
    background: #16a34a;
    box-shadow: 0 0 0 4px rgba(22, 163, 74, 0.1);
}

.platform-status-copy {
    display: flex;
    align-items: baseline;
    gap: 9px;
    min-width: 0;
}

.platform-status-copy strong {
    white-space: nowrap;
    color: #166534;
}

.platform-status-copy span {
    color: #475569;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.platform-status-details {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: 12px;
    color: #64748b;
    font-size: 12px;
}

.platform-status-banner.warning {
    background: #fffaf0;
}

.platform-status-banner.warning .platform-status-dot {
    background: #d97706;
    box-shadow: 0 0 0 4px rgba(217, 119, 6, 0.1);
}

.platform-status-banner.warning .platform-status-copy strong {
    color: #92400e;
}

.platform-status-banner.incident {
    background: #fff7f7;
}

.platform-status-banner.incident .platform-status-dot {
    background: #dc2626;
    box-shadow: 0 0 0 4px rgba(220, 38, 38, 0.1);
}

.platform-status-banner.incident .platform-status-copy strong {
    color: #991b1b;
}

@media (max-width: 720px) {
    .platform-status-banner-inner {
        align-items: flex-start;
        flex-wrap: wrap;
        padding: 10px 0;
    }

    .platform-status-copy {
        align-items: flex-start;
        flex-direction: column;
        gap: 2px;
        flex: 1;
    }

    .platform-status-copy span {
        white-space: normal;
    }

    .platform-status-details {
        width: 100%;
        margin-left: 21px;
        flex-wrap: wrap;
        gap: 5px 12px;
    }
}

/* Phase 13C.2 — Billing & Subscription History */
.subscription-billing-history {
    margin-top: 18px;
    border: 1px solid #e2e8f0;
    border-radius: 14px;
    background: #fff;
    overflow: hidden;
}

.subscription-billing-history > summary {
    list-style: none;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 16px 18px;
}

.subscription-billing-history > summary::-webkit-details-marker { display: none; }
.subscription-billing-history > summary div { display: grid; gap: 3px; }
.subscription-billing-history > summary strong { color: #0f172a; font-size: 14px; }
.subscription-billing-history > summary span { color: #64748b; font-size: 12px; }
.subscription-history-count { white-space: nowrap; padding: 5px 9px; border-radius: 999px; background: #f1f5f9; }

.subscription-billing-history-body {
    border-top: 1px solid #e2e8f0;
    display: grid;
    grid-template-columns: minmax(0, 1.35fr) minmax(260px, .85fr);
}

.subscription-billing-history-body > section { padding: 16px 18px; min-width: 0; }
.subscription-billing-history-body > section + section { border-left: 1px solid #e2e8f0; background: #f8fafc; }
.subscription-history-section-heading { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 10px; }
.subscription-history-section-heading strong { color: #334155; font-size: 12px; text-transform: uppercase; letter-spacing: .04em; }
.subscription-history-section-heading span { color: #94a3b8; font-size: 11px; }

.subscription-history-entry { display: flex; justify-content: space-between; gap: 14px; padding: 12px 0; border-top: 1px solid #f1f5f9; }
.subscription-history-entry:first-of-type { border-top: 0; }
.subscription-history-entry-main { min-width: 0; }
.subscription-history-entry-title { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.subscription-history-entry-title strong { color: #0f172a; font-size: 13px; }
.subscription-history-entry-meta, .subscription-history-reference { margin-top: 3px; color: #64748b; font-size: 11px; overflow-wrap: anywhere; }
.subscription-history-reference { color: #94a3b8; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; }
.subscription-history-amount { white-space: nowrap; color: #0f172a; font-size: 13px; }
.subscription-history-badge { display: inline-flex; align-items: center; padding: 3px 7px; border-radius: 999px; font-size: 10px; font-weight: 700; background: #e2e8f0; color: #475569; }
.subscription-history-badge.paid { background: #dcfce7; color: #166534; }
.subscription-history-badge.pending { background: #fef3c7; color: #92400e; }
.subscription-history-badge.failed, .subscription-history-badge.cancelled { background: #fee2e2; color: #991b1b; }
.subscription-history-badge.expired { background: #f1f5f9; color: #64748b; }

.subscription-history-timeline { display: grid; gap: 12px; }
.subscription-history-timeline-entry { display: grid; grid-template-columns: 10px 1fr; gap: 9px; align-items: start; }
.subscription-history-dot { width: 8px; height: 8px; margin-top: 5px; border-radius: 999px; background: #64748b; box-shadow: 0 0 0 3px #e2e8f0; }
.subscription-history-timeline-entry div { display: grid; gap: 2px; min-width: 0; }
.subscription-history-timeline-entry strong { color: #334155; font-size: 12px; }
.subscription-history-timeline-entry span, .subscription-history-timeline-entry small { color: #64748b; font-size: 11px; overflow-wrap: anywhere; }
.subscription-history-empty { padding: 16px 0; color: #94a3b8; font-size: 12px; }

@media (max-width: 760px) {
    .subscription-billing-history-body { grid-template-columns: 1fr; }
    .subscription-billing-history-body > section + section { border-left: 0; border-top: 1px solid #e2e8f0; }
    .subscription-billing-history > summary { align-items: flex-start; }
    .subscription-history-entry { align-items: flex-start; }
}

/* Phase 13C.3 — Payment return, invoice and repayment UI */
.subscription-history-entry-side {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 8px;
}

.subscription-history-pay-button {
    border: 1px solid #c7d2fe;
    background: #eef2ff;
    color: #4338ca;
    border-radius: 9px;
    padding: 7px 11px;
    font: inherit;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}

.subscription-history-pay-button:hover {
    background: #e0e7ff;
}

.subscription-history-retry-note {
    display: block;
    margin-top: 5px;
    color: #92400e;
    font-size: 11px;
}

.subscription-payment-result-modal {
    max-width: 720px;
}

.subscription-payment-result-hero {
    display: grid;
    grid-template-columns: auto 1fr auto;
    align-items: center;
    gap: 16px;
    padding: 24px;
    border-bottom: 1px solid #e2e8f0;
}

.subscription-payment-result-hero.success {
    background: linear-gradient(135deg, #ecfdf5 0%, #f8fafc 72%);
}

.subscription-payment-result-hero.pending {
    background: linear-gradient(135deg, #fffbeb 0%, #f8fafc 72%);
}

.subscription-payment-result-hero h2 {
    margin: 3px 0 5px;
}

.subscription-payment-result-hero p {
    margin: 0;
    color: #64748b;
}

.subscription-payment-result-icon {
    width: 52px;
    height: 52px;
    border-radius: 50%;
    display: grid;
    place-items: center;
    font-size: 25px;
    font-weight: 800;
    background: #fff;
    border: 1px solid #d1fae5;
    color: #047857;
    box-shadow: 0 8px 24px rgba(15, 23, 42, .08);
}

.subscription-payment-result-hero.pending .subscription-payment-result-icon {
    color: #b45309;
    border-color: #fde68a;
}

.subscription-invoice-card {
    border: 1px solid #e2e8f0;
    border-radius: 14px;
    overflow: hidden;
    background: #fff;
}

.subscription-invoice-heading {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    align-items: center;
    padding: 16px 18px;
    border-bottom: 1px solid #e2e8f0;
    background: #f8fafc;
}

.subscription-invoice-heading > div {
    display: grid;
    gap: 4px;
}

.subscription-invoice-heading span,
.subscription-invoice-grid span,
.subscription-invoice-breakdown span {
    color: #64748b;
    font-size: 12px;
}

.subscription-invoice-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 0;
}

.subscription-invoice-grid > div {
    display: grid;
    gap: 5px;
    padding: 15px 18px;
    border-bottom: 1px solid #f1f5f9;
}

.subscription-invoice-grid > div:nth-child(odd) {
    border-right: 1px solid #f1f5f9;
}

.subscription-invoice-breakdown {
    padding: 10px 18px 14px;
    background: #f8fafc;
}

.subscription-invoice-breakdown > div {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    padding: 6px 0;
}

.subscription-invoice-breakdown .total {
    margin-top: 4px;
    padding-top: 10px;
    border-top: 1px solid #e2e8f0;
}

@media (max-width: 640px) {
    .subscription-invoice-grid {
        grid-template-columns: 1fr;
    }

    .subscription-invoice-grid > div:nth-child(odd) {
        border-right: 0;
    }

    .subscription-history-entry-side {
        align-items: flex-start;
    }
}


.subscription-history-pay-button.secondary {
    background: #fff;
    color: #475569;
    border-color: #cbd5e1;
}

.subscription-history-pay-button.secondary:hover {
    background: #f8fafc;
}

.subscription-payment-verification-note {
    margin: 14px 18px 0;
    padding: 10px 12px;
    border: 1px solid #fde68a;
    border-radius: 10px;
    background: #fffbeb;
    color: #92400e;
    font-size: 12px;
    line-height: 1.45;
}

/* Phase 13C checkout refresh — payment method cards */
.subscription-checkout-step {
    margin-top: 18px;
    padding: 0;
    border: 0;
    background: transparent;
}

.subscription-payment-provider-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 12px;
}

.subscription-payment-provider-heading > div {
    display: flex;
    align-items: center;
    gap: 10px;
}

.subscription-payment-provider-heading > div > div {
    display: grid;
    gap: 2px;
}

.subscription-payment-provider-heading strong {
    font-size: 18px;
    line-height: 1.2;
    color: var(--text, #111827);
}

.subscription-payment-provider-heading small {
    font-size: 12px;
    color: var(--text-muted, #64748b);
}

.subscription-step-number {
    width: 27px;
    height: 27px;
    flex: 0 0 27px;
    display: grid;
    place-items: center;
    border: 1.5px solid #5b61ff;
    border-radius: 50%;
    color: #4f56f6;
    font-size: 13px;
    font-weight: 900;
    background: #fff;
}

.subscription-payment-provider-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.subscription-payment-provider-grid.single {
    grid-template-columns: minmax(0, 1fr);
}

.subscription-payment-method-card {
    appearance: none;
    width: 100%;
    min-width: 0;
    display: grid;
    gap: 14px;
    padding: 18px;
    text-align: left;
    color: inherit;
    border: 1px solid #dfe3ec;
    border-radius: 15px;
    background: #fff;
    cursor: pointer;
    box-shadow: 0 3px 12px rgba(15, 23, 42, .035);
    transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease, background .18s ease;
}

.subscription-payment-method-card:hover {
    transform: translateY(-1px);
    border-color: #a8adff;
    box-shadow: 0 8px 22px rgba(45, 53, 130, .08);
}

.subscription-payment-method-card.selected {
    border-color: #5b61ff;
    background: linear-gradient(180deg, #fff 0%, #fafaff 100%);
    box-shadow: 0 0 0 2px rgba(91, 97, 255, .08), 0 8px 22px rgba(45, 53, 130, .08);
}

.subscription-payment-card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}

.subscription-payment-brand-lockup {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    min-width: 0;
}

.subscription-payment-brand-icon {
    width: 39px;
    height: 39px;
    flex: 0 0 39px;
    display: grid;
    place-items: center;
    border: 1px solid #e2e6ef;
    border-radius: 10px;
    background: #f7f8fc;
    font-size: 18px;
    font-weight: 950;
    font-style: italic;
}

.subscription-payment-brand-lockup.xendit .subscription-payment-brand-icon {
    color: #4f56df;
    background: #f0f1ff;
}

.subscription-payment-brand-lockup.paypal .subscription-payment-brand-icon {
    color: #0b5cab;
    background: #edf6ff;
}

.subscription-payment-brand-name {
    font-size: 20px;
    font-weight: 900;
    letter-spacing: -.025em;
    color: #0f172a;
}

.subscription-payment-brand-lockup.paypal .subscription-payment-brand-name {
    color: #083d88;
    font-style: italic;
}

.subscription-payment-card-meta {
    display: inline-flex;
    align-items: center;
    justify-content: flex-end;
    gap: 8px;
}

.subscription-payment-recommended {
    display: inline-flex;
    align-items: center;
    min-height: 23px;
    padding: 0 9px;
    border-radius: 999px;
    background: #f0efff;
    color: #5650e8;
    font-size: 10px;
    font-weight: 800;
}

.subscription-payment-radio {
    width: 24px;
    height: 24px;
    flex: 0 0 24px;
    display: grid;
    place-items: center;
    border: 1.5px solid #aeb6c5;
    border-radius: 50%;
    background: #fff;
    color: #fff;
    font-size: 12px;
    font-weight: 900;
}

.subscription-payment-method-card.selected .subscription-payment-radio {
    border-color: #5b61ff;
    background: #5b61ff;
}

.subscription-payment-copy {
    display: grid;
    gap: 4px;
}

.subscription-payment-copy strong {
    font-size: 15px;
    color: #111827;
}

.subscription-payment-copy small {
    font-size: 12px;
    line-height: 1.45;
    color: #667085;
}

.subscription-payment-features {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
}

.subscription-payment-features span {
    display: inline-flex;
    align-items: center;
    min-height: 27px;
    padding: 0 9px;
    border: 1px solid #e4e5fb;
    border-radius: 999px;
    background: #f8f8ff;
    color: #4f46b8;
    font-size: 10px;
    font-weight: 750;
    white-space: nowrap;
}

.subscription-checkout-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-top: 20px;
}

.subscription-checkout-actions .subscription-checkout-later,
.subscription-checkout-actions .subscription-checkout-continue {
    min-height: 46px;
    border-radius: 11px;
    padding: 0 18px;
}

.subscription-checkout-actions .subscription-checkout-later {
    display: inline-flex;
    align-items: center;
    gap: 8px;
}

.subscription-checkout-actions .subscription-checkout-continue {
    margin-left: auto;
    min-width: 220px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
}

.subscription-provider-note {
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px solid #edf0f5;
    text-align: center;
    font-size: 11px;
    line-height: 1.5;
    color: #667085;
}

@media (max-width: 720px) {
    .subscription-payment-provider-grid {
        grid-template-columns: 1fr;
    }

    .subscription-payment-method-card {
        padding: 15px;
    }

    .subscription-payment-brand-name {
        font-size: 18px;
    }

    .subscription-payment-recommended {
        display: none;
    }

    .subscription-checkout-actions {
        flex-direction: column-reverse;
        align-items: stretch;
    }

    .subscription-checkout-actions .subscription-checkout-later,
    .subscription-checkout-actions .subscription-checkout-continue {
        width: 100%;
        margin-left: 0;
    }
}

/* Phase 13C.3.1 — checkout step flow + recurring billing */
.subscription-step-heading {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0;
}
.subscription-step-heading.compact {
    font-size: 14px;
    font-weight: 800;
    color: var(--text, #111827);
}
.subscription-step-heading.compact small {
    color: var(--text-muted, #64748b);
    font-weight: 600;
}
.subscription-summary-heading {
    margin-bottom: 16px;
}
.subscription-promo-box > .subscription-step-heading {
    margin-bottom: 12px;
}
.subscription-recurring-status {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin: 0 0 16px;
    padding: 13px 15px;
    border: 1px solid #d8e8df;
    border-radius: 13px;
    background: #f5fbf7;
}
.subscription-recurring-status > div:first-child {
    display: flex;
    align-items: center;
    gap: 10px;
}
.subscription-recurring-status strong,
.subscription-recurring-status small {
    display: block;
}
.subscription-recurring-status small {
    margin-top: 2px;
    color: #667085;
}
.subscription-recurring-dot {
    width: 9px;
    height: 9px;
    flex: 0 0 9px;
    border-radius: 50%;
    background: #16a34a;
}
.subscription-recurring-actions {
    display: flex;
    align-items: center;
    gap: 9px;
}
.subscription-recurring-chip {
    padding: 5px 9px;
    border-radius: 999px;
    background: #e7f8ec;
    color: #147a37;
    font-size: 11px;
    font-weight: 800;
}
.subscription-stop-renewal {
    border: 1px solid #efc8c8;
    border-radius: 9px;
    background: #fff;
    color: #b42318;
    padding: 7px 10px;
    font-size: 11px;
    font-weight: 800;
    cursor: pointer;
}
.subscription-stop-renewal:hover {
    background: #fff5f5;
}
.subscription-billing-choice {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin-top: 14px;
    padding: 13px 14px;
    border: 1px solid #e2e6ef;
    border-radius: 12px;
    background: #fafbff;
}
.subscription-billing-choice > div:first-child {
    display: grid;
    gap: 3px;
}
.subscription-billing-choice strong {
    font-size: 13px;
    color: #111827;
}
.subscription-billing-choice small {
    max-width: 470px;
    color: #667085;
    font-size: 11px;
    line-height: 1.45;
}
.subscription-billing-choice.disabled {
    background: #fafafa;
}
.subscription-billing-choice-options {
    display: inline-flex;
    padding: 3px;
    border: 1px solid #e0e3eb;
    border-radius: 10px;
    background: #fff;
}
.subscription-billing-option {
    border: 0;
    border-radius: 7px;
    background: transparent;
    color: #667085;
    padding: 8px 11px;
    font-size: 11px;
    font-weight: 800;
    cursor: pointer;
}
.subscription-billing-option.selected {
    background: #565cf6;
    color: #fff;
    box-shadow: 0 3px 8px rgba(86, 92, 246, .18);
}
.subscription-billing-option:disabled {
    opacity: .45;
    cursor: not-allowed;
}
@media (max-width: 720px) {
    .subscription-billing-choice,
    .subscription-recurring-status {
        align-items: stretch;
        flex-direction: column;
    }
    .subscription-billing-choice-options {
        width: 100%;
    }
    .subscription-billing-option {
        flex: 1;
    }
    .subscription-recurring-actions {
        justify-content: space-between;
    }
}

.subscription-recurring-status.warning {
    border-color: #f4d7a1;
    background: #fffaf0;
}
.subscription-recurring-status.warning .subscription-recurring-dot {
    background: #d97706;
}
.subscription-recurring-status.warning .subscription-recurring-chip {
    background: #fff1d6;
    color: #9a5b00;
}


/* --------------------------------------------------------------------------
   Phase 17 - UX/UI final polish
   -------------------------------------------------------------------------- */

:where(
    button,
    a,
    input,
    select,
    textarea,
    [tabindex]
):focus-visible {
    outline: 3px solid currentColor;
    outline-offset: 2px;
}

button[aria-busy="true"] {
    cursor: wait;
    opacity: .72;
}

.novus-empty-state {
    display: grid;
    gap: .4rem;
    place-items: center;
    min-height: 150px;
    padding: 2rem 1rem;
    text-align: center;
    border: 1px dashed rgba(148, 163, 184, .35);
    border-radius: 14px;
}

.novus-empty-state strong {
    font-size: 1rem;
}

.novus-empty-state span {
    max-width: 560px;
    opacity: .72;
}

.novus-confirm-dialog {
    max-height: min(90vh, 720px);
    overflow-y: auto;
}

@media (max-width: 640px) {
    .novus-confirm-overlay {
        padding: 1rem;
        align-items: flex-end;
    }

    .novus-confirm-dialog {
        width: 100%;
        max-width: none;
        border-radius: 18px;
    }

    .novus-confirm-actions {
        display: grid;
        grid-template-columns: 1fr;
    }

    .novus-confirm-actions button {
        width: 100%;
        min-height: 44px;
    }

    .toast-container {
        left: 12px;
        right: 12px;
        width: auto;
    }

    .novus-toast {
        width: 100%;
        max-width: none;
    }
}

@media (prefers-reduced-motion: reduce) {
    *,
    *::before,
    *::after {
        scroll-behavior: auto !important;
        animation-duration: .01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: .01ms !important;
    }
}

/* --------------------------------------------------------------------------
   Focused Ticket Profile editor
   -------------------------------------------------------------------------- */

.ticket-profile-editor-banner {
    margin-bottom: 18px;
    padding: 14px 16px;
    border: 1px solid rgba(85, 96, 246, .28);
    border-radius: 14px;
    background: rgba(85, 96, 246, .07);
}

.ticket-profile-editor-banner > div {
    display: flex;
    align-items: center;
    gap: 9px;
    flex-wrap: wrap;
}

.ticket-profile-editor-banner strong {
    color: #4854e8;
}

.ticket-profile-editor-banner span {
    padding: 4px 8px;
    border-radius: 999px;
    background: rgba(85, 96, 246, .12);
    font-size: 12px;
    font-weight: 800;
}

.ticket-profile-editor-banner p {
    margin: 7px 0 0;
    font-size: 12px;
    opacity: .72;
}

#ticketRoutingCard,
#antiPromotionCard,
#advancedModerationCard {
    position: relative;
}

.ticket-profile-edit-locked {
    user-select: none;
}

.ticket-profile-edit-locked::after {
    content: "Ticket Profile editor is active. Save or Cancel to unlock this section.";
    position: absolute;
    inset: 0;
    z-index: 20;
    display: grid;
    place-items: center;
    padding: 24px;
    border-radius: inherit;
    background: rgba(246, 247, 251, .91);
    color: #5c6578;
    font-size: 13px;
    font-weight: 800;
    text-align: center;
    backdrop-filter: blur(2px);
}


/* --------------------------------------------------------------------------
   Advanced Configuration - single active editor
   -------------------------------------------------------------------------- */

#ticketProfileCard,
#ticketRoutingCard,
#antiPromotionCard,
#advancedModerationCard {
    position: relative;
}

.advanced-editor-header-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
    justify-content: flex-end;
}

.advanced-editor-readonly input:disabled,
.advanced-editor-readonly select:disabled,
.advanced-editor-readonly textarea:disabled {
    opacity: .82;
    cursor: default;
}

.advanced-editor-readonly textarea:disabled,
.advanced-editor-readonly input[type="text"]:disabled,
.advanced-editor-readonly input[type="number"]:disabled,
.advanced-editor-readonly select:disabled {
    background: rgba(245, 247, 251, .8);
}

.advanced-editor-active {
    border-color: rgba(85, 96, 246, .32);
    box-shadow: 0 0 0 2px rgba(85, 96, 246, .06);
}

.advanced-editor-active::before {
    content: "EDITING";
    position: absolute;
    top: 12px;
    right: 16px;
    z-index: 4;
    padding: 4px 8px;
    border-radius: 999px;
    background: rgba(85, 96, 246, .12);
    color: #4854e8;
    font-size: 10px;
    font-weight: 900;
    letter-spacing: .08em;
    pointer-events: none;
}

.advanced-editor-locked {
    user-select: none;
}

.advanced-editor-locked {
    opacity: .72;
}

.advanced-editor-locked::after {
    content: "Another Advanced Configuration section is being edited. Save or Cancel it first.";
    position: absolute;
    top: 14px;
    left: 50%;
    transform: translateX(-50%);
    z-index: 30;
    width: min(620px, calc(100% - 32px));
    padding: 10px 14px;
    border: 1px solid rgba(148, 163, 184, .28);
    border-radius: 10px;
    background: rgba(255, 255, 255, .96);
    box-shadow: 0 8px 24px rgba(15, 23, 42, .08);
    color: #5c6578;
    font-size: 12px;
    font-weight: 800;
    text-align: center;
    pointer-events: none;
}

/* Generic editor lock supersedes the old Ticket-Profile-only overlay. */
.ticket-profile-edit-locked::after {
    content: none !important;
}

@media (max-width: 680px) {
    .advanced-editor-header-actions {
        width: 100%;
        justify-content: flex-start;
    }
}


/* --------------------------------------------------------------------------
   Novus In-House Ticketing - NT.1 Foundation
   -------------------------------------------------------------------------- */

.ticketing-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 18px;
}

.section-kicker {
    display: block;
    margin-bottom: 5px;
    font-size: 11px;
    font-weight: 900;
    letter-spacing: .08em;
    text-transform: uppercase;
    opacity: .58;
}

.ticket-provider-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin: 12px 0 14px;
}

.ticket-provider-option {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 7px;
    width: 100%;
    min-height: 120px;
    padding: 17px;
    border: 1px solid rgba(148, 163, 184, .28);
    border-radius: 15px;
    background: transparent;
    color: inherit;
    text-align: left;
    cursor: pointer;
}

.ticket-provider-option strong { font-size: 14px; }
.ticket-provider-option span { font-size: 12px; line-height: 1.5; opacity: .72; }
.ticket-provider-option.selected {
    border-color: rgba(85, 96, 246, .58);
    background: rgba(85, 96, 246, .07);
    box-shadow: 0 0 0 2px rgba(85, 96, 246, .06);
}

.ticketing-settings-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.ticketing-entitlement-strip {
    margin: 12px 0 16px;
    padding: 11px 13px;
    border-radius: 12px;
    background: rgba(100, 116, 139, .08);
    font-size: 12px;
    line-height: 1.5;
}

.ticket-category-editor {
    margin: 14px 0 18px;
    padding: 16px;
    border: 1px solid rgba(148, 163, 184, .22);
    border-radius: 15px;
    background: rgba(248, 250, 252, .55);
}

.ticket-category-list { display: grid; gap: 10px; }
.ticket-category-card {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 14px;
    padding: 14px 15px;
    border: 1px solid rgba(148, 163, 184, .20);
    border-radius: 14px;
}
.ticket-category-card-main { min-width: 0; flex: 1; }
.ticket-category-title-row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.ticket-category-state {
    padding: 3px 7px;
    border-radius: 999px;
    font-size: 10px;
    font-weight: 900;
}
.ticket-category-state.enabled { background: rgba(22,163,74,.10); color: #15803d; }
.ticket-category-state.disabled { background: rgba(100,116,139,.12); color: #64748b; }
.ticket-category-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 7px 14px;
    margin-top: 7px;
    font-size: 11px;
    opacity: .68;
}

.ticketing-phase-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0,1fr));
    gap: 10px;
}
.ticketing-phase-grid > div {
    display: grid;
    gap: 3px;
    padding: 12px;
    border: 1px solid rgba(148,163,184,.18);
    border-radius: 12px;
}
.ticketing-phase-grid strong { font-size: 11px; opacity: .6; }
.ticketing-phase-grid span { font-size: 12px; font-weight: 700; }
.ticketing-phase-grid em { font-size: 10px; font-style: normal; font-weight: 900; color: #4854e8; }

@media (max-width: 760px) {
    .ticket-provider-grid,
    .ticketing-settings-grid,
    .ticketing-phase-grid { grid-template-columns: 1fr; }
    .ticket-category-card { flex-direction: column; }
}


/* NT.1 ticketing corrections */
.ticket-concurrent-setting {
    min-width: 0;
}

.ticket-concurrent-control {
    display: grid;
    grid-template-columns: minmax(110px, 150px) minmax(140px, 1fr);
    gap: 12px;
    align-items: stretch;
}

.ticket-concurrent-control > input {
    min-height: 48px;
    font-size: 18px;
    font-weight: 800;
    text-align: center;
}

.ticket-concurrent-limit {
    min-height: 48px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 9px 13px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 10px;
    background: rgba(247, 248, 252, .8);
}

.ticket-concurrent-limit span {
    font-size: 12px;
    color: var(--muted-text, #687386);
}

.ticket-concurrent-limit strong {
    white-space: nowrap;
    font-size: 13px;
}

@media (max-width: 620px) {
    .ticket-concurrent-control {
        grid-template-columns: 1fr;
    }
}


/* NT.2 — Ticket Categories, Panels & Forms */
.ticket-editor-heading,
.ticket-editor-section-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
}

.ticket-editor-heading {
    margin-bottom: 18px;
    padding-bottom: 16px;
    border-bottom: 1px solid rgba(148, 163, 184, .18);
}

.ticket-editor-heading h3,
.ticket-editor-section h4 {
    margin: 3px 0 5px;
}

.ticket-editor-section {
    margin-top: 16px;
    padding: 16px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 14px;
    background: rgba(255, 255, 255, .55);
}

.ticket-panel-builder {
    display: grid;
    grid-template-columns: minmax(0, 1.25fr) minmax(280px, .75fr);
    gap: 18px;
    margin-top: 12px;
}

.ticket-panel-preview-wrap {
    min-width: 0;
}

.ticket-panel-preview {
    min-height: 210px;
    padding: 16px;
    border: 1px solid rgba(148, 163, 184, .22);
    border-radius: 12px;
    background: rgba(17, 24, 39, .04);
}

.ticket-panel-preview-title {
    margin-bottom: 8px;
    font-size: 15px;
    font-weight: 800;
}

.ticket-panel-preview-content {
    min-height: 65px;
    margin-bottom: 14px;
    font-size: 12px;
    line-height: 1.55;
    opacity: .78;
}

.ticket-panel-demo-button {
    min-height: 36px;
    padding: 7px 12px;
    border: 0;
    border-radius: 7px;
    font-weight: 800;
    opacity: 1 !important;
}

.ticket-panel-demo-button.primary { background: #5865f2; color: #fff; }
.ticket-panel-demo-button.secondary { background: #4e5058; color: #fff; }
.ticket-panel-demo-button.success { background: #248046; color: #fff; }
.ticket-panel-demo-button.danger { background: #da373c; color: #fff; }

.ticket-panel-powered {
    margin-top: 16px;
    padding-top: 10px;
    border-top: 1px solid rgba(148, 163, 184, .16);
    font-size: 10px;
    opacity: .55;
}

.ticket-form-field-list {
    display: grid;
    gap: 10px;
    margin: 12px 0;
}

.ticket-form-field-card {
    padding: 13px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 12px;
}

.ticket-form-field-heading {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    margin-bottom: 10px;
}

.optional-label,
.form-help-inline {
    font-size: 10px;
    font-weight: 600;
    opacity: .55;
}

.ticket-category-card-enhanced {
    align-items: center;
}

.ticket-category-route {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
    margin-top: 8px;
    font-size: 12px;
    font-weight: 700;
}

.ticket-route-arrow {
    opacity: .4;
}

.ticket-category-feature {
    padding: 3px 7px;
    border-radius: 999px;
    background: rgba(85, 96, 246, .10);
    color: #4854e8;
    font-size: 10px;
    font-weight: 900;
}

.ticket-category-empty {
    display: grid;
    gap: 5px;
}

.ticket-category-empty span {
    font-size: 12px;
    opacity: .68;
}

.ticket-category-editor-actions {
    position: sticky;
    bottom: 12px;
    z-index: 5;
    margin-top: 16px;
    padding: 12px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 12px;
    background: rgba(255, 255, 255, .94);
    backdrop-filter: blur(8px);
}

@media (max-width: 860px) {
    .ticket-panel-builder {
        grid-template-columns: 1fr;
    }
}


/* NT.2 editor UX enhancement */
.ticketing-editor-locked { position: relative; opacity: .52; filter: saturate(.7); transition: opacity .18s ease, filter .18s ease; }
.ticketing-editor-locked::after { content: "Finish the active edit first"; position: absolute; inset: 0; display: grid; place-items: start center; padding-top: 24px; border-radius: inherit; background: rgba(248, 250, 252, .38); color: rgba(51, 65, 85, .78); font-size: 11px; font-weight: 800; pointer-events: none; z-index: 8; }
.ticketing-editor-active { position: relative; z-index: 9; box-shadow: 0 0 0 2px rgba(85, 96, 246, .10), 0 18px 48px rgba(15, 23, 42, .08); }
.config-tab.ticketing-tab-locked { opacity: .45; cursor: not-allowed; }
.ticket-form-type-guide { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px 16px; margin: 14px 0 4px; padding: 12px 14px; border: 1px solid rgba(85, 96, 246, .14); border-radius: 12px; background: rgba(85, 96, 246, .045); font-size: 11px; line-height: 1.45; }
.ticket-form-field-card { padding: 16px; background: rgba(248, 250, 252, .72); }
.ticket-form-field-card .form-group { margin-bottom: 12px; }
.ticket-form-control { width: 100%; min-height: 44px; }
textarea.ticket-form-control { min-height: 96px; }
.ticket-choice-editor { margin: 4px 0 14px; padding: 13px; border: 1px solid rgba(148, 163, 184, .18); border-radius: 11px; background: rgba(255, 255, 255, .65); }
.ticket-choice-editor-heading { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.ticket-choice-editor-heading div { display: grid; gap: 2px; }
.ticket-choice-editor-heading span { font-size: 10px; opacity: .58; }
.ticket-form-condition { margin: 14px 0; padding: 14px; border: 1px dashed rgba(148, 163, 184, .42); border-radius: 12px; background: rgba(255,255,255,.48); }
.ticket-form-condition.is-enabled { border-style: solid; border-color: rgba(85, 96, 246, .26); background: rgba(85, 96, 246, .035); }
.ticket-form-condition.is-unavailable { opacity: .7; }
.ticket-condition-header { display: flex; justify-content: space-between; align-items: flex-start; gap: 16px; }
.ticket-condition-header p { margin: 4px 0 0; }
.ticket-condition-toggle { display: inline-flex; align-items: center; gap: 7px; min-width: max-content; font-size: 11px; font-weight: 800; }
.ticket-condition-rule { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0 14px; margin-top: 12px; }
.ticket-condition-summary { margin-top: 2px; padding: 10px 12px; border-radius: 9px; background: rgba(15, 23, 42, .035); font-size: 11px; line-height: 1.45; }
.ticket-editor-floating-actions { position: sticky; bottom: 12px; z-index: 20; display: flex; align-items: center; justify-content: space-between; gap: 14px; margin-top: 18px; padding: 11px 12px; border: 1px solid rgba(148, 163, 184, .20); border-radius: 13px; background: rgba(255, 255, 255, .96); box-shadow: 0 12px 36px rgba(15, 23, 42, .10); backdrop-filter: blur(10px); }
.ticket-editor-floating-actions .button-row { margin: 0; }
.ticket-editor-floating-status { display: inline-flex; align-items: center; gap: 8px; color: #475569; font-size: 11px; font-weight: 800; }
.ticket-editing-dot { width: 8px; height: 8px; border-radius: 999px; background: #5865f2; box-shadow: 0 0 0 4px rgba(88, 101, 242, .10); }
.ticket-category-editor-actions { padding: 11px 12px; }
@media (max-width: 760px) {
    .ticket-form-type-guide, .ticket-condition-rule { grid-template-columns: 1fr; }
    .ticket-editor-floating-actions { align-items: stretch; flex-direction: column; }
    .ticket-editor-floating-actions .button-row { width: 100%; }
    .ticket-editor-floating-actions .button-row button { flex: 1; }
}

/* NT.2 polished reusable Ticket Form editor */
.ticket-form-details-card,
.ticket-form-fields-section {
    margin-top: 16px;
    padding: 20px;
    border: 1px solid rgba(99, 102, 241, .16);
    border-radius: 16px;
    background: linear-gradient(180deg, rgba(255,255,255,.98), rgba(248,250,252,.84));
}
.ticket-form-fields-section { border-color: rgba(148, 163, 184, .20); }
.ticket-form-section-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; margin-bottom: 18px; }
.ticket-form-section-heading .description { margin: 5px 0 0; }
.ticket-form-details-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 18px; }
.ticket-form-label-row { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.ticket-form-label-row label { margin: 0; }
.ticket-char-count { color: #64748b; font-size: 10px; font-weight: 700; }
.required-mark { color: #ef4444; }
.ticket-form-premium-control .form-help { margin: 4px 0 8px; color: #64748b; }
.ticket-input-shell { display: block; align-items: stretch; overflow: hidden; border: 1px solid rgba(148,163,184,.34); border-radius: 10px; background: #fff; transition: border-color .16s ease, box-shadow .16s ease; }
.ticket-input-shell:focus-within { border-color: rgba(88,101,242,.66); box-shadow: 0 0 0 3px rgba(88,101,242,.10); }
.ticket-input-shell .ticket-input-icon { display: grid; place-items: center; border-right: 1px solid rgba(148,163,184,.18); background: rgba(88,101,242,.065); color: #5865f2; font-size: 15px; font-weight: 900; }
.ticket-input-shell input,
.ticket-input-shell textarea { width: 100%; margin: 0; padding: 11px 13px; border: 0 !important; border-radius: 0 !important; outline: 0; background: transparent; box-shadow: none !important; }
.ticket-textarea-shell { align-items: stretch; }
.ticket-textarea-shell .ticket-input-icon { align-items: start; padding-top: 13px; }
.ticket-form-description-control { margin-top: 16px; }
.ticket-form-fields-heading { align-items: center; }
.ticket-form-field-list { gap: 14px; }
.ticket-form-field-card { position: relative; padding: 18px; border-color: rgba(148,163,184,.22); border-radius: 14px; background: #fff; box-shadow: 0 6px 20px rgba(15,23,42,.035); }
.ticket-form-field-heading { padding-bottom: 12px; border-bottom: 1px solid rgba(148,163,184,.14); }
.ticket-form-field-heading strong { font-size: 13px; }
.ticket-form-control { border-radius: 9px; border-color: rgba(148,163,184,.34); background: #fff; }
.ticket-choice-editor { background: rgba(248,250,252,.78); }
.ticket-form-condition { border-radius: 12px; }
.ticket-form-condition.is-enabled { border-color: rgba(88,101,242,.24); background: rgba(88,101,242,.035); }
.ticket-unsaved-indicator { color: #f59e0b; font-weight: 800; }
#reusableTicketFormEditor > .ticket-editor-heading { padding-bottom: 16px; border-bottom: 1px solid rgba(148,163,184,.16); }
@media (max-width: 760px) {
    .ticket-form-details-grid { grid-template-columns: 1fr; }
    .ticket-form-details-card, .ticket-form-fields-section { padding: 14px; }
    .ticket-form-section-heading { align-items: stretch; flex-direction: column; }
    .ticket-form-fields-heading button { width: 100%; }
}

.ticket-unsaved-indicator { color: #94a3b8; font-weight: 800; transition: color .15s ease; }
.ticket-unsaved-indicator.is-dirty { color: #f59e0b; }

/* NT.2 unified inline validation */
.ticket-field-error { display:none; margin-top:6px; color:#dc2626; font-size:11px; font-weight:700; }
.ticket-field-error.is-visible { display:block; }
.ticket-input-shell.is-invalid, .ticket-form-control.is-invalid, input.is-invalid, select.is-invalid, textarea.is-invalid { border-color:#ef4444 !important; box-shadow:0 0 0 3px rgba(239,68,68,.08) !important; }
.ticket-input-shell.is-invalid:focus-within { border-color:#ef4444; box-shadow:0 0 0 3px rgba(239,68,68,.10); }
.ticket-inline-error { margin-top:5px; color:#dc2626; font-size:11px; font-weight:700; }


/* Advanced configuration editors now share the same floating edit UX as Ticketing. */
.advanced-editor-floating-actions {
    display: none;
}
.advanced-editor-active .advanced-editor-floating-actions {
    display: flex;
}
.advanced-editor-active::before {
    content: none;
}
.advanced-editor-readonly [data-advanced-editor-always-enabled] {
    opacity: 1;
    cursor: pointer;
}


/* Transcript privacy controls */
.transcript-privacy-toggle {
    margin: 8px 0 10px;
    padding: 10px 12px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 11px;
    background: rgba(248, 250, 252, .7);
}

.transcript-privacy-warning {
    margin-top: 9px;
    padding: 9px 11px;
    border: 1px solid rgba(245, 158, 11, .34);
    border-radius: 9px;
    background: rgba(245, 158, 11, .08);
    color: #92400e;
    font-size: 12px;
    line-height: 1.5;
    font-weight: 700;
}

/* NT.6A structured ticket field mapping */
.ticket-structured-mapping {
    margin-top: 16px;
    padding: 14px;
    border: 1px solid rgba(148, 163, 184, .24);
    border-radius: 12px;
    background: rgba(248, 250, 252, .7);
}

.ticket-structured-mapping-heading {
    margin-bottom: 12px;
}

.ticket-structured-mapping-heading .form-help {
    margin: 4px 0 0;
}

.ticket-structured-mapping-row {
    display: grid;
    grid-template-columns: minmax(150px, .8fr) minmax(220px, 1.3fr) minmax(150px, .7fr);
    gap: 12px;
    align-items: start;
    padding: 12px 0;
    border-top: 1px solid rgba(148, 163, 184, .18);
}

.ticket-structured-mapping-row:first-child {
    border-top: 0;
}

.ticket-structured-source {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding-top: 25px;
}

.ticket-structured-source-label {
    font-weight: 800;
}

.ticket-structured-source-type {
    font-size: 11px;
    opacity: .62;
    text-transform: uppercase;
    letter-spacing: .04em;
}

@media (max-width: 820px) {
    .ticket-structured-mapping-row {
        grid-template-columns: 1fr;
    }

    .ticket-structured-source {
        padding-top: 0;
    }
}


/* Ticket Automation */
.ticket-automation-title-row {
    display: flex;
    align-items: center;
    gap: 10px;
}

.ticket-automation-title-row h2 {
    margin: 0;
}

.ticket-automation-builder-list {
    display: grid;
    gap: 12px;
    margin-top: 12px;
}

.ticket-automation-builder-row,
.ticket-automation-action-card {
    border: 1px solid rgba(148, 163, 184, .22);
    border-radius: 12px;
    padding: 14px;
    background: rgba(248, 250, 252, .65);
}

.ticket-automation-builder-row {
    display: grid;
    grid-template-columns: minmax(150px, 1fr) minmax(170px, .9fr) minmax(150px, 1fr) auto;
    gap: 10px;
    align-items: end;
}

.ticket-automation-builder-row .form-group,
.ticket-automation-action-card .form-group {
    margin-bottom: 0;
}

.ticket-automation-remove {
    margin-bottom: 1px;
}

.ticket-automation-action-heading {
    display: flex;
    gap: 12px;
    align-items: flex-end;
    justify-content: space-between;
    margin-bottom: 12px;
}

.ticket-automation-action-heading .form-group {
    flex: 1;
}

.ticket-automation-action-fields {
    margin-bottom: 12px;
}

.ticket-automation-condition-mode {
    max-width: 280px;
}

.ticket-automation-inline-toggle {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}

.ticket-automation-history {
    margin-top: 18px;
    padding-top: 16px;
    border-top: 1px solid rgba(148, 163, 184, .18);
}

.ticket-automation-history-list {
    display: grid;
    gap: 8px;
}

.ticket-automation-history-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 14px;
    padding: 10px 12px;
    border: 1px solid rgba(148, 163, 184, .16);
    border-radius: 10px;
}

.ticket-automation-history-row > div:first-child {
    display: grid;
    gap: 3px;
}

.ticket-automation-history-row span,
.ticket-automation-history-row small {
    font-size: 12px;
}

.ticket-automation-history-result {
    display: grid;
    justify-items: end;
    gap: 4px;
}

.ticket-automation-status {
    font-weight: 800;
    text-transform: capitalize;
}

.ticket-automation-status.succeeded {
    color: #15803d;
}

.ticket-automation-status.failed {
    color: #b91c1c;
}

.ticket-automation-status.skipped {
    color: #92400e;
}

.ticket-automation-status.running {
    color: #1d4ed8;
}

@media (max-width: 900px) {
    .ticket-automation-builder-row {
        grid-template-columns: 1fr;
    }

    .ticket-automation-action-heading,
    .ticket-automation-history-row {
        align-items: stretch;
        flex-direction: column;
    }

    .ticket-automation-history-result {
        justify-items: start;
    }
}


/* Google Sheets Integration */
.google-sheets-card .ticket-editor-section {
    margin-top: 16px;
}

.google-sheets-mapping-row {
    display: grid;
    grid-template-columns: minmax(90px, .25fr) minmax(220px, 1fr) auto;
    gap: 10px;
    align-items: end;
    padding: 12px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 10px;
}

.google-sheets-mapping-row .form-group {
    margin-bottom: 0;
}

#googleSheetsServiceAccountJson {
    min-height: 150px;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 12px;
}

#googleSheetsTestStatus:empty {
    display: none;
}

@media (max-width: 760px) {
    .google-sheets-mapping-row {
        grid-template-columns: 1fr;
    }
}

/* Google Drive Integration */
.google-drive-card .ticket-editor-section { margin-top: 16px; }
#googleDriveServiceAccountJson { min-height: 150px; font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace; font-size: 12px; }
#googleDriveTestStatus:empty { display: none; }

/* Ticket Operations & Automation Management */
.ticket-management-metric-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
    margin: 16px 0;
}

.ticket-management-metric {
    display: grid;
    gap: 7px;
    padding: 15px 16px;
    border: 1px solid rgba(148, 163, 184, .18);
    border-radius: 12px;
    background: rgba(248, 250, 252, .62);
}

.ticket-management-metric span {
    font-size: 12px;
    font-weight: 700;
    color: var(--text-muted, #64748b);
}

.ticket-management-metric strong {
    font-size: 25px;
    line-height: 1;
}

.ticket-management-columns {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.ticket-management-panel {
    min-width: 0;
}

.ticket-management-health-list,
.ticket-management-ranking-list,
.ticket-management-failure-list {
    display: grid;
    gap: 9px;
    margin-top: 10px;
}

.ticket-management-health-row,
.ticket-management-rule-row,
.ticket-management-failure-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 11px 12px;
    border: 1px solid rgba(148, 163, 184, .16);
    border-radius: 10px;
}

.ticket-management-health-row > div,
.ticket-management-rule-result {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    align-items: center;
    justify-content: flex-end;
}

.management-pill {
    display: inline-flex;
    align-items: center;
    border-radius: 999px;
    padding: 3px 8px;
    font-size: 11px;
    font-weight: 800;
    white-space: nowrap;
}

.management-pill.success {
    color: #166534;
    background: rgba(34, 197, 94, .12);
}

.management-pill.pending {
    color: #92400e;
    background: rgba(245, 158, 11, .12);
}

.management-pill.danger {
    color: #991b1b;
    background: rgba(239, 68, 68, .11);
}

.ticket-management-ranking-row {
    display: grid;
    grid-template-columns: 28px minmax(0, 1fr);
    gap: 10px;
    align-items: center;
}

.ticket-management-rank {
    display: grid;
    place-items: center;
    width: 27px;
    height: 27px;
    border-radius: 8px;
    font-size: 12px;
    font-weight: 800;
    background: rgba(148, 163, 184, .12);
}

.ticket-management-ranking-main {
    display: grid;
    gap: 7px;
}

.ticket-management-ranking-main > div:first-child,
.ticket-management-rule-row > div:first-child {
    display: flex;
    justify-content: space-between;
    gap: 10px;
}

.ticket-management-ranking-main span,
.ticket-management-rule-row span,
.ticket-management-failure-row span,
.ticket-management-failure-row small {
    font-size: 12px;
    color: var(--text-muted, #64748b);
}

.ticket-management-bar {
    height: 5px;
    overflow: hidden;
    border-radius: 999px;
    background: rgba(148, 163, 184, .16);
}

.ticket-management-bar span {
    display: block;
    height: 100%;
    border-radius: inherit;
    background: currentColor;
    opacity: .55;
}

.ticket-management-failure-row > div {
    min-width: 0;
    display: grid;
    gap: 3px;
}

.ticket-management-failure-row small {
    overflow-wrap: anywhere;
}

@media (max-width: 900px) {
    .ticket-management-metric-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .ticket-management-columns {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 560px) {
    .ticket-management-metric-grid {
        grid-template-columns: 1fr;
    }

    .ticket-management-health-row,
    .ticket-management-rule-row,
    .ticket-management-failure-row {
        align-items: stretch;
        flex-direction: column;
    }

    .ticket-management-health-row > div,
    .ticket-management-rule-result {
        justify-content: flex-start;
    }
}

/* Selective Google export review configuration */
.ticket-automation-google-link-row {
    margin-top: 10px;
    margin-bottom: 12px;
}


/* Novus localization */
.novus-language-picker{display:inline-flex;align-items:center;gap:.4rem;min-width:0}.novus-language-picker select{appearance:none;min-width:132px;max-width:180px;border:1px solid rgba(148,163,184,.35);border-radius:10px;padding:.48rem .65rem;background:rgba(255,255,255,.78);color:inherit;font:inherit;cursor:pointer}html[dir="rtl"] body{direction:rtl}html[dir="rtl"] .dashboard-user-menu,html[dir="rtl"] .nav-actions,html[dir="rtl"] .nav-links,html[dir="rtl"] .server-header-main,html[dir="rtl"] .server-header-identity,html[dir="rtl"] .config-tabs{direction:rtl}@media(max-width:760px){.novus-language-picker select{min-width:112px;max-width:145px}}


/* ML.3.1 international checkout currency */
.subscription-currency-box { display:flex; align-items:center; justify-content:space-between; gap:1rem; padding:1rem 1.1rem; margin-bottom:1rem; border:1px solid var(--border, #dbe2ea); border-radius:14px; background:rgba(255,255,255,.55); }
.subscription-currency-box > div { display:flex; flex-direction:column; gap:.2rem; }
.subscription-currency-box small { opacity:.72; }
.subscription-currency-box select { min-width:130px; padding:.65rem .8rem; border:1px solid var(--border, #dbe2ea); border-radius:10px; background:var(--surface, #fff); color:inherit; }
.subscription-payment-card.disabled { opacity:.5; cursor:not-allowed; filter:grayscale(.25); }
.subscription-payment-card.disabled:hover { transform:none; box-shadow:none; }
@media (max-width:640px){ .subscription-currency-box{align-items:stretch;flex-direction:column}.subscription-currency-box select{width:100%} }


/* AI-M1 multi-provider configuration */
.ai-provider-setup {
    margin-top: 14px;
}

.ai-provider-summary {
    margin-top: 14px;
}

.ai-provider-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

.ai-routing-table input,
.ai-routing-table select {
    min-width: 150px;
    width: 100%;
}

.ai-routing-table td:first-child {
    min-width: 180px;
}

.ai-routing-table .small {
    font-size: 11px;
    margin-top: 3px;
}

@media (max-width: 900px) {
    .ai-routing-table {
        min-width: 980px;
    }
}

/* AI-M2 opt-in multi-provider routing — modern scoped UI */
.ai-control-center {
    overflow: hidden;
}

.ai-control-hero {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 24px;
    padding: 4px 0 22px;
}

.ai-control-hero h2,
.ai-section-heading h3,
.ai-route-card h4 {
    margin: 0;
}

.ai-eyebrow {
    display: inline-block;
    margin-bottom: 7px;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .11em;
    color: #5865f2;
}

.ai-default-status {
    flex: 0 0 auto;
    padding: 10px 14px;
    border: 1px solid #dfe3f3;
    border-radius: 999px;
    background: #f7f8ff;
    color: #47506a;
    font-size: 13px;
    font-weight: 700;
    white-space: nowrap;
}

.ai-default-status.success {
    border-color: #c9ead8;
    background: #f0fbf5;
    color: #20784a;
}

.ai-default-status.error {
    border-color: #f3c9c9;
    background: #fff5f5;
    color: #b42318;
}

.ai-provider-panel,
.ai-routing-panel {
    border: 1px solid #e3e7f1;
    border-radius: 18px;
    background: linear-gradient(180deg, #ffffff 0%, #fbfcff 100%);
    box-shadow: 0 10px 28px rgba(31, 41, 75, .055);
    padding: 22px;
}

.ai-routing-panel {
    margin-top: 20px;
}

.ai-section-heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 18px;
}

.ai-section-heading h3 {
    font-size: 18px;
    color: #182033;
}

.ai-section-heading p {
    margin: 5px 0 0;
    max-width: 780px;
    color: #697386;
    font-size: 13px;
    line-height: 1.55;
}

.ai-default-provider-box {
    display: flex;
    flex-direction: column;
    justify-content: center;
    min-height: 112px;
    padding: 16px;
    border: 1px dashed #d9deef;
    border-radius: 14px;
    background: #fafbff;
}

.ai-provider-actions {
    margin-top: 6px;
}

.ai-provider-summary {
    margin-top: 18px;
}

.ai-provider-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 9px;
}

.ai-routing-legend {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 10px;
    margin-bottom: 18px;
}

.ai-routing-legend > div {
    display: flex;
    flex-direction: column;
    gap: 7px;
    min-height: 90px;
    padding: 14px;
    border: 1px solid #e5e8f2;
    border-radius: 14px;
    background: #fff;
}

.ai-routing-legend small {
    color: #7a8499;
    line-height: 1.45;
}

.ai-cost-pill {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    padding: 6px 10px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .015em;
}

.ai-cost-low {
    background: #edf9f2;
    color: #21784c;
}

.ai-cost-medium {
    background: #fff7e8;
    color: #a15c00;
}

.ai-cost-high {
    background: #fff0f0;
    color: #b42318;
}

.ai-routing-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 14px;
}

.ai-route-loading {
    padding: 24px;
    border: 1px dashed #d9deeb;
    border-radius: 14px;
    text-align: center;
}

.ai-route-card {
    border: 1px solid #e1e5ef;
    border-radius: 16px;
    background: #fff;
    padding: 18px;
    transition: border-color .18s ease, box-shadow .18s ease, transform .18s ease;
}

.ai-route-card:hover {
    border-color: #cfd5eb;
    box-shadow: 0 10px 28px rgba(32, 42, 79, .07);
}

.ai-route-card-head,
.ai-route-card-actions,
.ai-route-strategy-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
}

.ai-route-card-head {
    padding-bottom: 14px;
    border-bottom: 1px solid #eef0f5;
}

.ai-route-identity {
    display: flex;
    align-items: center;
    gap: 11px;
    min-width: 0;
}

.ai-route-icon {
    display: grid;
    place-items: center;
    width: 36px;
    height: 36px;
    flex: 0 0 36px;
    border-radius: 11px;
    background: #eef0ff;
    color: #5865f2;
    font-size: 17px;
}

.ai-route-identity h4 {
    color: #182033;
    font-size: 15px;
}

.ai-route-identity span:not(.ai-route-icon) {
    display: block;
    margin-top: 3px;
    color: #929bad;
    font-size: 10px;
    letter-spacing: .045em;
}

.ai-route-strategy-row {
    margin: 15px 0;
    padding: 13px 14px;
    border-radius: 13px;
    background: #f8f9fd;
}

.ai-route-strategy-row strong {
    display: block;
    color: #222b3e;
    font-size: 13px;
}

.ai-route-strategy-row p {
    margin: 3px 0 0;
    color: #758096;
    font-size: 12px;
}

.ai-switch-row {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    color: #394258;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
    white-space: nowrap;
}

.ai-switch-row input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}

.ai-switch-control {
    position: relative;
    width: 38px;
    height: 22px;
    border-radius: 999px;
    background: #d7dce8;
    transition: background .18s ease;
}

.ai-switch-control::after {
    content: "";
    position: absolute;
    top: 3px;
    left: 3px;
    width: 16px;
    height: 16px;
    border-radius: 50%;
    background: #fff;
    box-shadow: 0 1px 4px rgba(20, 28, 45, .22);
    transition: transform .18s ease;
}

.ai-switch-row input:checked + .ai-switch-control {
    background: #5865f2;
}

.ai-switch-row input:checked + .ai-switch-control::after {
    transform: translateX(16px);
}

.ai-switch-row input:disabled + .ai-switch-control {
    opacity: .55;
}

.ai-route-fields {
    display: grid;
    gap: 12px;
}

.ai-route-primary-grid {
    grid-template-columns: 1fr 1.25fr .9fr;
}

.ai-route-secondary-grid {
    grid-template-columns: 1fr 1.25fr;
}

.ai-route-card .form-group {
    min-width: 0;
    margin-bottom: 0;
}

.ai-route-card .form-group label {
    display: block;
    margin-bottom: 6px;
    color: #394258;
    font-size: 11px;
    font-weight: 800;
    letter-spacing: .02em;
}

.ai-route-card input,
.ai-route-card select {
    width: 100%;
    min-height: 42px;
    border: 1px solid #dce1ec;
    border-radius: 10px;
    background: #fff;
    padding: 9px 11px;
    color: #20283b;
    outline: none;
    transition: border-color .16s ease, box-shadow .16s ease, background .16s ease;
}

.ai-route-card input:focus,
.ai-route-card select:focus {
    border-color: #7d86f7;
    box-shadow: 0 0 0 3px rgba(88, 101, 242, .11);
}

.ai-route-card input:disabled,
.ai-route-card select:disabled {
    background: #f4f5f8;
    color: #9aa2b2;
    cursor: not-allowed;
}

.ai-route-card .form-group small {
    display: block;
    margin-top: 5px;
    color: #929bad;
    font-size: 10px;
    line-height: 1.4;
}

.ai-route-divider {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 15px 0 11px;
    color: #7c8699;
    font-size: 10px;
    font-weight: 800;
    letter-spacing: .08em;
    text-transform: uppercase;
}

.ai-route-divider::before,
.ai-route-divider::after {
    content: "";
    flex: 1;
    height: 1px;
    background: #eef0f5;
}

.ai-route-multi-note {
    display: flex;
    gap: 7px;
    align-items: flex-start;
    margin-top: 13px;
    padding: 10px 12px;
    border: 1px solid #f4dfae;
    border-radius: 11px;
    background: #fffaf0;
    color: #7a5a16;
    font-size: 11px;
    line-height: 1.45;
}

.ai-route-multi-note[hidden],
.ai-route-judge[hidden] {
    display: none !important;
}

.ai-route-card-actions {
    margin-top: 16px;
    padding-top: 14px;
    border-top: 1px solid #eef0f5;
}

.ai-route-safety {
    color: #8a94a6;
    font-size: 11px;
}

@media (max-width: 980px) {
    .ai-control-hero,
    .ai-section-heading,
    .ai-route-strategy-row {
        align-items: stretch;
        flex-direction: column;
    }

    .ai-default-status {
        white-space: normal;
    }

    .ai-routing-legend,
    .ai-route-primary-grid {
        grid-template-columns: 1fr;
    }

    .ai-route-secondary-grid {
        grid-template-columns: 1fr 1fr;
    }

    .ai-switch-row {
        width: fit-content;
    }
}

@media (max-width: 680px) {
    .ai-provider-panel,
    .ai-routing-panel,
    .ai-route-card {
        padding: 15px;
        border-radius: 14px;
    }

    .ai-route-secondary-grid,
    .ai-routing-legend {
        grid-template-columns: 1fr;
    }

    .ai-route-card-head,
    .ai-route-card-actions {
        align-items: flex-start;
        flex-direction: column;
    }

    .ai-route-card-actions .primary {
        width: 100%;
    }
}

/* Advanced multi-provider master control */
.ai-multi-master-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
    margin-top: 20px;
    padding: 22px 24px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 18px;
    background: linear-gradient(135deg, rgba(88, 101, 242, .055), rgba(255,255,255,.94));
}
.ai-multi-master-copy { max-width: 680px; }
.ai-multi-master-copy h3 { margin: 4px 0 6px; }
.ai-multi-master-copy p { margin: 0; color: var(--text-muted, #667085); line-height: 1.55; }
.ai-learn-more { margin-top: 8px; padding: 0; font-weight: 700; }
.ai-master-switch {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    border: 1px solid rgba(88,101,242,.18);
    border-radius: 14px;
    background: #fff;
    white-space: nowrap;
    cursor: pointer;
}
.ai-master-switch input { position: absolute; opacity: 0; pointer-events: none; }
.ai-master-switch .ai-switch-control { flex: 0 0 auto; }
.ai-master-switch input:checked + .ai-switch-control {
    background: #5865f2;
}
.ai-master-switch input:checked + .ai-switch-control::after {
    transform: translateX(16px);
}
.ai-master-switch input:focus-visible + .ai-switch-control {
    outline: 3px solid rgba(88,101,242,.18);
    outline-offset: 2px;
}
#aiAdvancedRoutingPanel[hidden] { display: none !important; }
.ticket-inactivity-outcome {
    margin-top: 14px;
    display: grid;
    gap: 10px;
}
.ticket-inactivity-toggle {
    padding: 15px 16px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 14px;
    background: rgba(255,255,255,.72);
}
.ticket-inactivity-toggle.nested { margin-left: 28px; background: rgba(88,101,242,.035); }
@media (max-width: 760px) {
    .ai-multi-master-card { align-items: stretch; flex-direction: column; }
    .ai-master-switch { justify-content: space-between; white-space: normal; }
    .ticket-inactivity-toggle.nested { margin-left: 0; }
}

.ai-provider-requirement-note {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    margin: 0 0 14px;
    padding: 13px 15px;
    border: 1px solid rgba(245, 158, 11, .28);
    border-radius: 13px;
    background: rgba(245, 158, 11, .08);
    color: var(--text-muted, #667085);
    font-size: 13px;
    line-height: 1.5;
}
.ai-provider-requirement-note strong {
    color: #9a6700;
    white-space: nowrap;
}
.ai-provider-requirement-note span { min-width: 0; }
@media (max-width: 720px) {
    .ai-provider-requirement-note { flex-direction: column; gap: 3px; }
}

/* AI-M2.2 provider switching / production runtime readiness */
.ai-runtime-readiness-card {
    margin-top: 20px;
    padding: 22px 24px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 18px;
    background: rgba(255,255,255,.82);
}
.ai-runtime-readiness-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
}
.ai-runtime-readiness-head h3 { margin: 4px 0 6px; }
.ai-runtime-readiness-head p {
    margin: 0;
    max-width: 760px;
    color: var(--text-muted, #667085);
    line-height: 1.55;
}
.ai-runtime-readiness-result { margin-top: 16px; }
.ai-readiness-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 14px 16px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 14px;
    background: rgba(255,255,255,.76);
}
.ai-readiness-summary > div {
    display: grid;
    gap: 2px;
}
.ai-readiness-summary span { color: var(--text-muted, #667085); font-size: 13px; }
.ai-readiness-summary.success { border-color: rgba(16,185,129,.28); background: rgba(16,185,129,.065); }
.ai-readiness-summary.warning { border-color: rgba(245,158,11,.28); background: rgba(245,158,11,.07); }
.ai-readiness-summary.error { border-color: rgba(239,68,68,.26); background: rgba(239,68,68,.06); }
.ai-readiness-no-cost {
    flex: 0 0 auto;
    padding: 6px 10px;
    border-radius: 999px;
    background: rgba(88,101,242,.08);
    font-weight: 700;
}
.ai-readiness-feature-list {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    margin-top: 12px;
}
.ai-readiness-feature {
    min-width: 0;
    padding: 14px 15px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 14px;
    background: rgba(255,255,255,.74);
}
.ai-readiness-feature.warning { border-color: rgba(245,158,11,.24); }
.ai-readiness-feature.error { border-color: rgba(239,68,68,.24); }
.ai-readiness-feature-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 10px;
}
.ai-readiness-feature-head > div { min-width: 0; display: grid; gap: 2px; }
.ai-readiness-feature-head small { color: var(--text-muted, #667085); }
.ai-readiness-route {
    display: grid;
    gap: 3px;
    margin-top: 10px;
    color: var(--text-muted, #667085);
    font-size: 13px;
    overflow-wrap: anywhere;
}
.ai-readiness-feature p {
    margin: 9px 0 0;
    color: var(--text-muted, #667085);
    font-size: 13px;
    line-height: 1.45;
}
@media (max-width: 860px) {
    .ai-runtime-readiness-head { align-items: stretch; flex-direction: column; }
    .ai-runtime-readiness-head .secondary { width: 100%; }
    .ai-readiness-feature-list { grid-template-columns: 1fr; }
}
@media (max-width: 620px) {
    .ai-readiness-summary { align-items: flex-start; flex-direction: column; }
}
.ai-readiness-feature .status-badge.warning {
    border-color: rgba(245,158,11,.24);
    background: rgba(245,158,11,.10);
    color: #9a6700;
}
.ai-readiness-feature .status-badge.error {
    border-color: rgba(239,68,68,.22);
    background: rgba(239,68,68,.08);
    color: #b42318;
}


/* AI-M2.3 default-provider confirmation + pending-save state */
.ai-default-pending {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    margin-top: 12px;
    padding: 11px 12px;
    border: 1px solid rgba(88, 101, 242, .22);
    border-radius: 12px;
    background: rgba(88, 101, 242, .055);
    color: var(--text-muted, #667085);
    font-size: 12.5px;
    line-height: 1.5;
}
.ai-default-pending[hidden] { display: none !important; }
.ai-default-pending strong { color: var(--text-color, #202939); }
.ai-default-pending-icon {
    display: inline-grid;
    place-items: center;
    width: 24px;
    height: 24px;
    flex: 0 0 24px;
    border-radius: 999px;
    background: rgba(88, 101, 242, .11);
    font-weight: 800;
}

/* AI-M2.4 live runtime execution diagnostics */
.ai-live-runtime-card {
    margin-top: 18px;
    padding: 22px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 18px;
    background: rgba(255,255,255,.72);
}
.ai-runtime-executions { margin-top: 16px; }
.ai-runtime-empty {
    padding: 14px 16px;
    border: 1px dashed var(--border-color, #dfe4ee);
    border-radius: 14px;
    color: var(--text-muted, #667085);
}
.ai-execution-summary {
    display: flex;
    flex-wrap: wrap;
    gap: 10px 16px;
    padding: 12px 14px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 14px;
    background: rgba(88,101,242,.04);
    font-size: 13px;
}
.ai-execution-summary .success { color: #067647; }
.ai-execution-summary .warning { color: #9a6700; }
.ai-execution-summary .error { color: #b42318; }
.ai-execution-list {
    display: grid;
    gap: 12px;
    margin-top: 12px;
}
.ai-execution-item {
    padding: 14px 15px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 14px;
    background: rgba(255,255,255,.78);
}
.ai-execution-item-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}
.ai-execution-item-head > div {
    min-width: 0;
    display: grid;
    gap: 2px;
}
.ai-execution-item-head small,
.ai-execution-final {
    color: var(--text-muted, #667085);
    font-size: 12.5px;
}
.ai-execution-final {
    margin-top: 9px;
    overflow-wrap: anywhere;
}
.ai-execution-legs {
    display: grid;
    gap: 7px;
    margin-top: 10px;
}
.ai-execution-leg {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 8px 10px;
    border-radius: 10px;
    background: rgba(15,23,42,.025);
    font-size: 12px;
    overflow-wrap: anywhere;
}
.ai-execution-leg .success { color: #067647; }
.ai-execution-leg .warning { color: #9a6700; }
.ai-execution-leg .error { color: #b42318; }
@media (max-width: 720px) {
    .ai-execution-item-head,
    .ai-execution-leg {
        align-items: flex-start;
        flex-direction: column;
    }
}

.ticket-integration-guide-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:12px; }
.ticket-prerequisite-warning { border-color:rgba(245,158,11,.35); background:rgba(245,158,11,.08); }
@media (max-width: 900px) { .ticket-integration-guide-grid { grid-template-columns:1fr; } }

/* Phase 6 guided field connections */
.ticket-structured-mapping-heading {
    display: flex;
    gap: 12px;
    justify-content: space-between;
    align-items: flex-start;
}
.ticket-structured-mapping-row.guided {
    grid-template-columns: minmax(150px, .8fr) auto minmax(220px, 1.3fr) minmax(150px, .7fr);
}
.ticket-mapping-connector {
    align-self: center;
    padding: 26px 2px 0;
    font-weight: 800;
    opacity: .55;
}
.ticket-mapping-suggestion {
    margin-top: 4px;
    font-size: 11px;
    font-weight: 700;
    opacity: .72;
}
@media (max-width: 820px) {
    .ticket-structured-mapping-heading { flex-direction: column; }
    .ticket-structured-mapping-row.guided { grid-template-columns: 1fr; }
    .ticket-mapping-connector { display: none; }
}

/* Phase 7: lightweight payment transaction operations */
.ticket-transaction-ops-panel { margin-top: 18px; }
.ticket-transaction-summary { display: flex; flex-wrap: wrap; gap: 8px; margin: 10px 0 14px; }
.ticket-transaction-operations-list { display: grid; gap: 10px; }
.ticket-transaction-operation-row { display: flex; justify-content: space-between; gap: 16px; padding: 14px; border: 1px solid var(--border-color, rgba(255,255,255,.1)); border-radius: 12px; background: rgba(255,255,255,.025); }
.ticket-transaction-operation-main { min-width: 0; flex: 1; }
.ticket-transaction-operation-title { display: flex; align-items: center; flex-wrap: wrap; gap: 9px; margin-bottom: 8px; }
.ticket-transaction-operation-meta, .ticket-transaction-operation-submeta { display: flex; flex-wrap: wrap; gap: 8px 16px; font-size: 13px; }
.ticket-transaction-operation-submeta { margin-top: 6px; opacity: .72; font-size: 12px; }
.ticket-transaction-operation-error { margin-top: 8px; padding: 8px 10px; border-radius: 8px; background: rgba(220, 53, 69, .09); font-size: 12px; overflow-wrap: anywhere; }
.ticket-transaction-operation-actions { display: flex; align-items: flex-start; justify-content: flex-end; flex-wrap: wrap; gap: 7px; }
.button-row.compact-row { gap: 8px; align-items: center; }
.button-row.compact-row select { min-width: 190px; }
.management-pill.warning { background: rgba(245, 158, 11, .12); color: inherit; }
@media (max-width: 800px) {
    .ticket-transaction-operation-row { flex-direction: column; }
    .ticket-transaction-operation-actions { justify-content: flex-start; }
}

/* Ticket Automation guided mapped-field picker */
.automation-field-picker {
    display: grid;
    gap: 10px;
}

.automation-field-chip-list {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    min-height: 34px;
    align-items: center;
}

.automation-field-chip {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 6px 9px;
    border: 1px solid var(--border-color, #d9dce8);
    border-radius: 999px;
    background: var(--surface-soft, #f7f8ff);
    font-size: 12px;
    font-weight: 600;
}

.automation-field-chip button {
    border: 0;
    background: transparent;
    padding: 0;
    line-height: 1;
    cursor: pointer;
    font-size: 16px;
    opacity: .65;
}

.automation-field-chip button:hover {
    opacity: 1;
}

.automation-field-picker-empty {
    font-size: 12px;
    opacity: .7;
}

.automation-dynamic-help {
    margin-top: 7px;
}

/* Google Sheets staged setup */
.ticket-editor-section.is-setup-locked {
    opacity: .58;
    position: relative;
}
.ticket-editor-section.is-setup-locked::after {
    content: "Complete the previous Google Sheets setup step to unlock this section.";
    display: block;
    margin-top: 12px;
    padding: 10px 12px;
    border: 1px dashed var(--border-color, #d8dce8);
    border-radius: 10px;
    font-size: 12px;
}

/* Ticket lifecycle diagnostics */
.ticket-lifecycle-diagnostics-toolbar {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr)) auto;
    gap: 14px;
    align-items: end;
    margin-bottom: 12px;
}
.ticket-lifecycle-diagnostics-toolbar .form-group { margin-bottom: 0; }
.ticket-lifecycle-diagnostics-actions { display: flex; gap: 8px; align-items: center; padding-bottom: 1px; }
.ticket-lifecycle-trace-list { display: grid; gap: 10px; margin-top: 14px; }
.ticket-lifecycle-trace-item { border: 1px solid var(--border-color, #dfe3ea); border-radius: 12px; padding: 14px; background: var(--card-bg, #fff); }
.ticket-lifecycle-trace-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.ticket-lifecycle-trace-head > div { display: grid; gap: 3px; }
.ticket-lifecycle-trace-head span { font-size: 12px; opacity: .72; }
.ticket-lifecycle-trace-message { margin-top: 8px; line-height: 1.45; }
.ticket-lifecycle-trace-meta { display: flex; flex-wrap: wrap; gap: 6px 12px; margin-top: 10px; font-size: 12px; opacity: .78; }
.ticket-lifecycle-trace-details { margin-top: 8px; font-size: 12px; opacity: .72; }
.ticket-lifecycle-outcome { border-radius: 999px; padding: 4px 8px; font-size: 11px !important; font-weight: 700; letter-spacing: .02em; background: rgba(127,127,127,.12); opacity: 1 !important; }
@media (max-width: 980px) {
    .ticket-lifecycle-diagnostics-toolbar { grid-template-columns: 1fr 1fr; }
    .ticket-lifecycle-diagnostics-actions { grid-column: 1 / -1; }
}
@media (max-width: 640px) {
    .ticket-lifecycle-diagnostics-toolbar { grid-template-columns: 1fr; }
    .ticket-lifecycle-diagnostics-actions { grid-column: auto; }
}

/* Direct sponsorship creative inside existing FREE configuration ad rails */
.config-direct-ad { position:relative; display:block; width:100%; text-decoration:none; overflow:hidden; border-radius:12px; }
.config-direct-ad img { display:block; width:100%; height:auto; max-height:600px; object-fit:contain; }
.config-direct-ad-label { position:absolute; top:7px; left:7px; z-index:1; padding:3px 7px; border-radius:999px; background:rgba(17,24,39,.78); color:#fff; font-size:10px; font-weight:700; letter-spacing:.04em; text-transform:uppercase; }
.config-secondary-ad-frame{display:block;width:100%;min-height:280px;border:0;background:transparent}

/* Ticket lifecycle diagnostics editor lock + server-side pagination */
#ticketLifecycleDiagnosticsCard {
    position: relative;
}

#ticketLifecycleDiagnosticsCard.ticket-lifecycle-diagnostics-locked::after {
    content: "Another Advanced Configuration section is being edited. Save or Cancel it first.";
}

.ticket-lifecycle-pagination {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-top: 16px;
    padding-top: 14px;
    border-top: 1px solid var(--border-color, #dfe3ea);
}

.ticket-lifecycle-pagination[hidden] {
    display: none !important;
}

.ticket-lifecycle-pagination-info {
    color: var(--muted-text, #6b7280);
    font-size: 12px;
}

.ticket-lifecycle-pagination-controls {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 6px;
}

.ticket-lifecycle-page-button {
    min-width: 34px;
    height: 34px;
    padding: 0 9px;
    border: 1px solid var(--border-color, #dfe3ea);
    border-radius: 9px;
    background: var(--card-bg, #fff);
    color: inherit;
    font: inherit;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
}

.ticket-lifecycle-page-button:hover {
    border-color: rgba(85, 96, 246, .45);
    color: #4b56ed;
}

.ticket-lifecycle-page-button.active {
    border-color: #5865f2;
    background: #5865f2;
    color: #fff;
}

.ticket-lifecycle-page-gap {
    padding: 0 2px;
    color: var(--muted-text, #6b7280);
}

@media (max-width: 720px) {
    .ticket-lifecycle-pagination {
        align-items: flex-start;
        flex-direction: column;
    }

    .ticket-lifecycle-pagination-controls {
        justify-content: flex-start;
        width: 100%;
    }
}

/* Moderation Phase 4 diagnostics */
.moderation-diagnostics-summary-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 10px;
    margin: 14px 0 18px;
}
.moderation-diagnostics-summary {
    border: 1px solid var(--border-color, #dfe3ea);
    border-radius: 12px;
    padding: 12px 14px;
    display: grid;
    gap: 4px;
    background: var(--card-bg, #fff);
}
.moderation-diagnostics-summary strong { font-size: 22px; }
.moderation-diagnostics-summary span { font-size: 12px; opacity: .72; }
.moderation-diagnostics-toolbar { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.moderation-diagnostics-review-actions { margin-top: 12px; }
@media (max-width: 900px) {
    .moderation-diagnostics-summary-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .moderation-diagnostics-toolbar { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 620px) {
    .moderation-diagnostics-summary-grid, .moderation-diagnostics-toolbar { grid-template-columns: 1fr; }
}
.privacy-info-box {
    border: 1px solid rgba(88, 101, 242, .28);
    background: rgba(88, 101, 242, .06);
    border-radius: 12px;
    padding: 12px 14px;
    margin-top: 14px;
    line-height: 1.45;
}
.privacy-info-box strong { display: block; margin-bottom: 3px; }


/* =========================================================
   MODERATION POLICY BUILDER — PHASE 5 UX
   ========================================================= */

.moderation-policy-panel {
    margin-top: 14px;
}

.moderation-policy-toolbar {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    padding: 16px;
    margin: 14px 0;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface-subtle, #f8f9fc);
}

.moderation-policy-toolbar strong {
    display: block;
    margin-bottom: 4px;
}

.moderation-policy-toolbar p {
    margin: 0;
    color: var(--muted);
    font-size: 13px;
    line-height: 1.5;
}

.moderation-policy-reset {
    flex: 0 0 auto;
    white-space: nowrap;
}

.moderation-threshold-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.moderation-threshold-card {
    min-width: 0;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: 12px;
    background: var(--surface);
    transition: opacity var(--transition-fast), border-color var(--transition-fast);
}

.moderation-threshold-card.is-disabled {
    opacity: .62;
}

.moderation-threshold-heading {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 4px;
}

.moderation-threshold-heading span {
    padding: 4px 8px;
    border-radius: 999px;
    background: rgba(88, 101, 242, .08);
    color: var(--primary);
    font-size: 11px;
    font-weight: 700;
}

.moderation-threshold-fields {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
}

.moderation-threshold-fields .form-group,
.moderation-single-control {
    min-width: 0;
}

.moderation-number-input,
#advancedModerationSettings input[type="number"] {
    width: 100%;
    min-height: 44px;
    box-sizing: border-box;
    padding: 10px 12px;
    border: 1px solid var(--border-input);
    border-radius: 9px;
    background: var(--surface);
    color: inherit;
    font: inherit;
    outline: none;
    transition: border-color var(--transition-fast), box-shadow var(--transition-fast), background var(--transition-fast);
}

.moderation-number-input:focus,
#advancedModerationSettings input[type="number"]:focus {
    border-color: var(--primary);
    box-shadow: 0 0 0 3px rgba(88, 101, 242, .12);
}

.moderation-number-input:disabled,
#advancedModerationSettings input[type="number"]:disabled {
    cursor: not-allowed;
    background: var(--surface-subtle, #f6f7fa);
}

.moderation-feature-toggle {
    align-items: flex-start;
    margin-bottom: 8px;
}

.moderation-feature-toggle div {
    display: grid;
    gap: 3px;
}

.moderation-feature-toggle span {
    color: var(--muted);
    font-size: 12px;
    font-weight: 400;
    line-height: 1.45;
}

.moderation-rule-preview {
    margin-top: 10px;
    padding: 9px 11px;
    border-radius: 9px;
    background: rgba(88, 101, 242, .07);
    color: var(--text-secondary, #475067);
    font-size: 12px;
    line-height: 1.45;
}

.moderation-rule-preview.is-disabled {
    background: var(--surface-subtle, #f6f7fa);
    color: var(--muted);
}

.moderation-policy-summary {
    margin-top: 14px;
    padding: 12px 14px;
    border: 1px solid rgba(88, 101, 242, .18);
    border-radius: 10px;
    background: rgba(88, 101, 242, .06);
    font-size: 13px;
    line-height: 1.5;
}

@media (max-width: 820px) {
    .moderation-threshold-grid,
    .moderation-threshold-fields {
        grid-template-columns: 1fr;
    }

    .moderation-policy-toolbar {
        flex-direction: column;
    }

    .moderation-policy-reset {
        width: 100%;
    }
}

/* Knowledge Intelligence — Verified Corrections */
.knowledge-correction-card .field-help {
    margin: 6px 0 0;
    font-size: 0.82rem;
    color: var(--muted-text, #667085);
}

.knowledge-correction-guidance {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin-bottom: 18px;
    padding: 14px 16px;
    border: 1px solid rgba(86, 97, 255, 0.22);
    border-radius: 12px;
    background: rgba(86, 97, 255, 0.06);
}

.knowledge-correction-guidance strong {
    color: #4450d8;
}

.knowledge-entry-correction {
    border-color: rgba(86, 97, 255, 0.28);
    box-shadow: inset 3px 0 0 rgba(86, 97, 255, 0.72);
}

.knowledge-correction-question,
.knowledge-correction-note {
    margin: 10px 0;
    padding: 10px 12px;
    border-radius: 10px;
    background: rgba(86, 97, 255, 0.06);
    font-size: 0.88rem;
    color: #475467;
}

.knowledge-correction-question {
    font-weight: 700;
}

.knowledge-correction-note {
    background: rgba(15, 23, 42, 0.04);
    font-weight: 500;
}

/* Knowledge Intelligence ------------------------------------------------ */
.knowledge-intelligence-card .card-header {
    align-items: flex-start;
    gap: 16px;
}

.knowledge-intelligence-summary {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
    margin: 18px 0 14px;
}

.knowledge-intelligence-stat {
    border: 1px solid var(--border-color, #e3e7f2);
    background: var(--surface-soft, #f8f9fd);
    border-radius: 14px;
    padding: 14px 16px;
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.knowledge-intelligence-stat strong {
    font-size: 22px;
    line-height: 1;
}

.knowledge-intelligence-stat span,
.knowledge-intelligence-meta {
    color: var(--text-muted, #687187);
    font-size: 12px;
}

.knowledge-intelligence-note,
.knowledge-intelligence-clean {
    border: 1px solid #cbd7ff;
    background: #f4f7ff;
    border-radius: 12px;
    padding: 12px 14px;
    color: #41506d;
    font-size: 13px;
    line-height: 1.55;
}

.knowledge-intelligence-issues {
    display: grid;
    gap: 10px;
    margin-top: 14px;
}

.knowledge-intelligence-issue {
    border: 1px solid var(--border-color, #e3e7f2);
    border-left-width: 4px;
    border-radius: 12px;
    padding: 13px 14px;
    background: #fff;
}

.knowledge-intelligence-issue.is-high { border-left-color: #ef5350; }
.knowledge-intelligence-issue.is-warning { border-left-color: #f2b84b; }

.knowledge-intelligence-issue-heading {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
}

.knowledge-intelligence-issue p {
    margin: 8px 0;
    color: var(--text-secondary, #515a70);
    line-height: 1.5;
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}

.knowledge-intelligence-badge {
    border-radius: 999px;
    padding: 4px 8px;
    background: #eef1ff;
    color: #5362e8;
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
}

@media (max-width: 760px) {
    .knowledge-intelligence-summary { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .knowledge-intelligence-card .card-header,
    .knowledge-intelligence-issue-heading { flex-direction: column; align-items: stretch; }
}

/* Knowledge Health Phase 4 ---------------------------------------------- */
.knowledge-health-toolbar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 12px;
    margin: 0 0 14px;
}

.knowledge-health-status-tabs {
    display: inline-flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 5px;
    border: 1px solid var(--border-color, #e3e7f2);
    background: var(--surface-soft, #f8f9fd);
    border-radius: 12px;
}

.knowledge-health-tab {
    border: 0;
    background: transparent;
    border-radius: 9px;
    padding: 8px 12px;
    color: var(--text-secondary, #515a70);
    font-weight: 700;
    cursor: pointer;
}

.knowledge-health-tab span {
    display: inline-flex;
    min-width: 22px;
    justify-content: center;
    margin-left: 5px;
    padding: 2px 6px;
    border-radius: 999px;
    background: rgba(86, 97, 255, 0.09);
    font-size: 11px;
}

.knowledge-health-tab.is-active {
    background: #fff;
    color: var(--primary-color, #5661ff);
    box-shadow: 0 1px 4px rgba(15, 23, 42, 0.08);
}

.knowledge-health-title-wrap {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
}

.knowledge-health-actions {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    margin-top: 12px;
}

.knowledge-health-review-note {
    margin-top: 10px;
    padding: 9px 11px;
    border-radius: 9px;
    background: rgba(15, 23, 42, 0.04);
    color: var(--text-secondary, #515a70);
    font-size: 12px;
}

.knowledge-lifecycle-panel {
    margin-top: 22px;
    padding-top: 20px;
    border-top: 1px solid var(--border-color, #e3e7f2);
}

.knowledge-lifecycle-heading h3 {
    margin: 0 0 4px;
    font-size: 1rem;
}

.knowledge-lifecycle-heading p {
    margin: 0;
    color: var(--text-muted, #687187);
    font-size: 13px;
}

.knowledge-lifecycle-list {
    display: grid;
    gap: 9px;
    margin-top: 14px;
}

.knowledge-lifecycle-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 14px;
    padding: 12px 13px;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 12px;
    background: #fff;
}

.knowledge-lifecycle-copy {
    min-width: 0;
}

.knowledge-lifecycle-copy p {
    margin: 6px 0 0;
    color: var(--text-secondary, #515a70);
    overflow-wrap: anywhere;
}

.knowledge-lifecycle-badge,
.knowledge-entry-lifecycle {
    display: inline-flex;
    align-items: center;
    width: fit-content;
    border-radius: 999px;
    padding: 4px 8px;
    font-size: 11px;
    font-weight: 800;
}

.knowledge-lifecycle-badge.is-scheduled,
.knowledge-entry-lifecycle.is-scheduled {
    color: #4b5fd3;
    background: #eef1ff;
}

.knowledge-lifecycle-badge.is-expired,
.knowledge-entry-lifecycle.is-expired {
    color: #a24545;
    background: #fff0f0;
}

.knowledge-entry-lifecycle.is-current {
    color: #26734d;
    background: #edf9f2;
}

.knowledge-entry-lifecycle {
    margin-top: 10px;
}

.knowledge-lifecycle-modal {
    position: fixed;
    inset: 0;
    z-index: 10000;
    display: grid;
    place-items: center;
    padding: 20px;
    background: rgba(15, 23, 42, 0.5);
    backdrop-filter: blur(3px);
}

.knowledge-lifecycle-dialog {
    width: min(560px, 100%);
    max-height: min(720px, calc(100vh - 40px));
    overflow: auto;
    border: 1px solid var(--border-color, #e3e7f2);
    border-radius: 18px;
    background: #fff;
    padding: 20px;
    box-shadow: 0 24px 70px rgba(15, 23, 42, 0.22);
}

.knowledge-lifecycle-dialog-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 18px;
}

.knowledge-lifecycle-dialog-head h3 { margin: 0 0 4px; }
.knowledge-lifecycle-dialog-head p { margin: 0; color: var(--text-muted, #687187); }

@media (max-width: 760px) {
    .knowledge-lifecycle-row { align-items: stretch; flex-direction: column; }
    .knowledge-lifecycle-row > button { width: 100%; }
}

/* Knowledge Intelligence Phase 5: remediation + supersession */
.knowledge-entry-card.is-superseded,
.knowledge-base-item.is-superseded {
    opacity: .78;
}

.knowledge-entry-superseded {
    margin: 10px 0;
    padding: 9px 12px;
    border: 1px solid rgba(245, 158, 11, .28);
    border-radius: 10px;
    background: rgba(245, 158, 11, .08);
    font-size: 12px;
    line-height: 1.45;
    font-weight: 600;
}

.knowledge-remediation-modal {
    position: fixed;
    inset: 0;
    z-index: 10050;
    display: grid;
    place-items: center;
    padding: 24px;
    background: rgba(15, 23, 42, .58);
    backdrop-filter: blur(5px);
}

.knowledge-remediation-dialog {
    width: min(720px, 100%);
    max-height: min(840px, calc(100vh - 48px));
    overflow: auto;
    padding: 24px;
    border-radius: 18px;
    background: var(--card-bg, #fff);
    box-shadow: 0 28px 80px rgba(15, 23, 42, .26);
}

.knowledge-remediation-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 18px;
    margin-bottom: 18px;
}

.knowledge-remediation-head h3 {
    margin: 0 0 5px;
}

.knowledge-remediation-head p,
.knowledge-remediation-context span,
.knowledge-remediation-check small {
    display: block;
    margin: 0;
    color: var(--muted-text, #64748b);
    line-height: 1.45;
}

.knowledge-remediation-context {
    display: grid;
    gap: 5px;
    margin-bottom: 18px;
    padding: 13px 15px;
    border: 1px solid var(--border-color, #e2e8f0);
    border-radius: 12px;
    background: rgba(99, 102, 241, .05);
}

.knowledge-remediation-check {
    display: flex;
    align-items: flex-start;
    gap: 11px;
    margin: 4px 0 20px;
    padding: 13px 14px;
    border: 1px solid var(--border-color, #e2e8f0);
    border-radius: 12px;
    cursor: pointer;
}

.knowledge-remediation-check input {
    margin-top: 3px;
}

.knowledge-remediation-check span {
    display: grid;
    gap: 3px;
}
.knowledge-entry.is-superseded {
    opacity: .78;
}

/* Knowledge Intelligence Phase 6 — Analytics */
.knowledge-analytics-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.knowledge-analytics-actions select {
    min-width: 145px;
}

.knowledge-analytics-note {
    margin: 4px 0 18px;
    padding: 12px 14px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 10px;
    background: rgba(91, 94, 247, 0.04);
    font-size: 13px;
    line-height: 1.5;
}

.knowledge-analytics-summary {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 18px;
}

.knowledge-analytics-stat {
    padding: 16px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 12px;
    background: var(--card-bg, #fff);
}

.knowledge-analytics-stat strong {
    display: block;
    font-size: 24px;
    line-height: 1.15;
    margin-bottom: 5px;
}

.knowledge-analytics-stat span {
    font-size: 12px;
    opacity: 0.72;
}

.knowledge-analytics-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
    margin-top: 14px;
}

.knowledge-analytics-panel {
    min-width: 0;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 12px;
    overflow: hidden;
}

.knowledge-analytics-panel-head {
    padding: 14px 16px;
    border-bottom: 1px solid var(--border-color, #e4e7ec);
}

.knowledge-analytics-panel-head h3 {
    margin: 0 0 4px;
    font-size: 15px;
}

.knowledge-analytics-panel-head p {
    margin: 0;
    font-size: 12px;
    opacity: 0.7;
}

.knowledge-analytics-list {
    max-height: 420px;
    overflow: auto;
}

.knowledge-analytics-row {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    padding: 13px 16px;
    border-bottom: 1px solid var(--border-color, #eef0f3);
}

.knowledge-analytics-row:last-child {
    border-bottom: 0;
}

.knowledge-analytics-row-copy {
    min-width: 0;
    flex: 1;
}

.knowledge-analytics-row-copy strong {
    display: block;
    font-size: 13px;
    margin-bottom: 4px;
}

.knowledge-analytics-row-copy p {
    margin: 0;
    font-size: 12px;
    line-height: 1.45;
    opacity: 0.75;
    display: -webkit-box;
    -webkit-line-clamp: 3;
    -webkit-box-orient: vertical;
    overflow: hidden;
}

.knowledge-analytics-metrics {
    display: flex;
    flex-direction: column;
    gap: 4px;
    flex: 0 0 auto;
    text-align: right;
    font-size: 11px;
    opacity: 0.8;
}

.knowledge-analytics-count,
.knowledge-analytics-rate {
    flex: 0 0 auto;
    padding: 5px 9px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    background: rgba(91, 94, 247, 0.1);
}

.knowledge-analytics-row.is-gap .knowledge-analytics-count {
    background: rgba(220, 38, 38, 0.1);
}

.knowledge-analytics-clean {
    padding: 18px 16px;
    font-size: 13px;
}

@media (max-width: 900px) {
    .knowledge-analytics-summary,
    .knowledge-analytics-grid {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 620px) {
    .knowledge-analytics-summary,
    .knowledge-analytics-grid {
        grid-template-columns: 1fr;
    }

    .knowledge-analytics-actions {
        width: 100%;
    }

    .knowledge-analytics-actions select,
    .knowledge-analytics-actions button {
        width: 100%;
    }
}


/* Phase 7: AI Suggested Corrections */
.knowledge-ai-suggestion-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 14px 16px;
    margin: 14px 0;
    border: 1px solid var(--border-color, #dfe3e8);
    border-radius: 12px;
    background: rgba(99, 102, 241, 0.05);
}

.knowledge-ai-suggestion-toolbar > div {
    display: grid;
    gap: 4px;
}

.knowledge-ai-suggestion-toolbar span,
.knowledge-ai-suggestion-status span,
.knowledge-ai-suggestion-status small {
    display: block;
    color: var(--text-muted, #667085);
    font-size: 0.9rem;
}

.knowledge-ai-suggestion-status {
    display: grid;
    gap: 6px;
    padding: 12px 14px;
    margin: 0 0 14px;
    border-radius: 10px;
    border: 1px solid var(--border-color, #dfe3e8);
}

.knowledge-ai-suggestion-status.is-loading {
    background: rgba(59, 130, 246, 0.06);
}

.knowledge-ai-suggestion-status.is-ready {
    background: rgba(34, 197, 94, 0.06);
}

.knowledge-ai-suggestion-status.is-warning {
    background: rgba(245, 158, 11, 0.08);
}

.knowledge-ai-suggestion-status .link-button {
    justify-self: start;
    padding: 0;
    margin-top: 2px;
    border: 0;
    background: transparent;
    color: inherit;
    text-decoration: underline;
    cursor: pointer;
}

@media (max-width: 720px) {
    .knowledge-ai-suggestion-toolbar {
        align-items: stretch;
        flex-direction: column;
    }
}

/* Phase 8: Knowledge Version History */
.knowledge-version-history-dialog { max-width: 820px; }
.knowledge-version-history-list { display: grid; gap: 12px; max-height: min(68vh, 720px); overflow-y: auto; padding-right: 4px; }
.knowledge-version-row { border: 1px solid var(--border-color, rgba(148,163,184,.22)); border-radius: 14px; padding: 14px; background: rgba(148,163,184,.045); }
.knowledge-version-row-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.knowledge-version-row-head strong { display: block; font-size: 14px; }
.knowledge-version-row-head span { display: block; margin-top: 4px; opacity: .68; font-size: 12px; }
.knowledge-version-preview { margin: 10px 0 0; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 13px; line-height: 1.55; }
.knowledge-version-note { display: block; margin-top: 8px; opacity: .72; }
.knowledge-version-actions { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }
@media (max-width: 640px) { .knowledge-version-history-dialog { width: calc(100vw - 20px); } }

/* Knowledge Intelligence Phase 10 — Quality Score */
.knowledge-quality-actions {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}

.knowledge-quality-actions select { min-width: 145px; }

.knowledge-quality-note {
    margin: 4px 0 18px;
    padding: 12px 14px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 10px;
    background: rgba(91, 94, 247, 0.04);
    font-size: 13px;
    line-height: 1.5;
}

.knowledge-quality-summary {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 18px;
}

.knowledge-quality-stat {
    padding: 16px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 12px;
    background: var(--card-bg, #fff);
}

.knowledge-quality-stat strong {
    display: block;
    margin-bottom: 5px;
    font-size: 24px;
    line-height: 1.15;
}

.knowledge-quality-stat span { font-size: 12px; opacity: .72; }

.knowledge-quality-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 14px;
}

.knowledge-quality-panel {
    min-width: 0;
    overflow: hidden;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 12px;
}

.knowledge-quality-panel-head {
    padding: 14px 16px;
    border-bottom: 1px solid var(--border-color, #e4e7ec);
}

.knowledge-quality-panel-head h3 { margin: 0 0 4px; font-size: 15px; }
.knowledge-quality-panel-head p { margin: 0; font-size: 12px; opacity: .7; }
.knowledge-quality-list { max-height: 440px; overflow: auto; }

.knowledge-quality-row {
    width: 100%;
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    padding: 13px 16px;
    border: 0;
    border-bottom: 1px solid var(--border-color, #eef0f3);
    background: transparent;
    color: inherit;
    text-align: left;
    cursor: pointer;
}

.knowledge-quality-row:hover { background: rgba(91, 94, 247, .04); }
.knowledge-quality-row:last-child { border-bottom: 0; }
.knowledge-quality-row-copy { min-width: 0; flex: 1; }
.knowledge-quality-row-copy strong { display: block; margin-bottom: 4px; font-size: 13px; }
.knowledge-quality-row-copy p { margin: 0; font-size: 12px; line-height: 1.45; opacity: .75; }

.knowledge-quality-score,
.knowledge-quality-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex: 0 0 auto;
    padding: 5px 9px;
    border: 1px solid transparent;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 800;
    white-space: nowrap;
}

button.knowledge-quality-badge { cursor: pointer; }
.knowledge-quality-score.is-excellent, .knowledge-quality-badge.is-excellent { background: rgba(22, 163, 74, .11); color: #15803d; border-color: rgba(22, 163, 74, .18); }
.knowledge-quality-score.is-healthy, .knowledge-quality-badge.is-healthy { background: rgba(37, 99, 235, .10); color: #1d4ed8; border-color: rgba(37, 99, 235, .16); }
.knowledge-quality-score.is-needs-review, .knowledge-quality-badge.is-needs-review { background: rgba(245, 158, 11, .12); color: #a16207; border-color: rgba(245, 158, 11, .20); }
.knowledge-quality-score.is-poor, .knowledge-quality-badge.is-poor { background: rgba(220, 38, 38, .10); color: #b91c1c; border-color: rgba(220, 38, 38, .16); }
.knowledge-quality-score.is-inactive, .knowledge-quality-badge.is-inactive { background: rgba(100, 116, 139, .10); color: #64748b; border-color: rgba(100, 116, 139, .16); }

.knowledge-quality-clean { padding: 18px 16px; font-size: 13px; }
.knowledge-quality-dialog { width: min(680px, 100%); }

.knowledge-quality-hero {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 18px;
    padding: 16px;
    border-radius: 14px;
    background: rgba(91, 94, 247, .05);
}

.knowledge-quality-hero > strong { font-size: 36px; line-height: 1; }
.knowledge-quality-breakdown { display: grid; gap: 13px; }
.knowledge-quality-metric { display: grid; gap: 7px; }
.knowledge-quality-metric > div:first-child { display: flex; justify-content: space-between; gap: 12px; font-size: 12px; }
.knowledge-quality-metric span { color: var(--text-muted, #667085); }
.knowledge-quality-meter { height: 8px; overflow: hidden; border-radius: 999px; background: rgba(100, 116, 139, .14); }
.knowledge-quality-meter i { display: block; height: 100%; border-radius: inherit; background: currentColor; }

.knowledge-quality-context,
.knowledge-quality-reasons {
    margin-top: 18px;
    padding: 13px 15px;
    border: 1px solid var(--border-color, #e4e7ec);
    border-radius: 12px;
}

.knowledge-quality-context p,
.knowledge-quality-reasons p { margin: 6px 0 0; color: var(--text-secondary, #515a70); line-height: 1.5; overflow-wrap: anywhere; }
.knowledge-quality-reasons ul { margin: 8px 0 0; padding-left: 20px; color: var(--text-secondary, #515a70); }
.knowledge-quality-reasons li + li { margin-top: 6px; }

@media (max-width: 900px) {
    .knowledge-quality-summary,
    .knowledge-quality-grid { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 620px) {
    .knowledge-quality-summary,
    .knowledge-quality-grid { grid-template-columns: 1fr; }
    .knowledge-quality-actions { width: 100%; }
    .knowledge-quality-actions select,
    .knowledge-quality-actions button { width: 100%; }
    .knowledge-quality-row { align-items: stretch; flex-direction: column; }
    .knowledge-quality-score { width: fit-content; }
}

.ticket-shared-mapping-note.warning {
    color: var(--warning);
    font-weight: 600;
}

/* =========================================================
   MEMBER VERIFICATION
   ========================================================= */

.mv-hero-head,
.mv-section-head,
.mv-editor-head,
.mv-button-card-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
}

.mv-section-head h3,
.mv-editor-head h3 {
    margin: 0;
}

.mv-limits {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    gap: 6px;
    max-width: 360px;
}

.mv-limit-pill,
.mv-badge {
    display: inline-flex;
    align-items: center;
    padding: 3px 9px;
    border-radius: 999px;
    background: var(--primary-soft);
    color: var(--primary);
    font-size: 11px;
    font-weight: 700;
    white-space: nowrap;
}

.mv-limit-pill.premium {
    background: var(--premium-bg);
    color: var(--premium);
}

.mv-badge.success { background: #e5f6ec; color: var(--success); }
.mv-badge.warning { background: #fff1e0; color: var(--warning); }
.mv-badge.danger { background: #fce8ea; color: var(--danger); }

.mv-warning {
    margin-top: 12px;
    padding: 10px 12px;
    border: 1px solid #f5d3a8;
    border-radius: var(--radius-sm);
    background: #fff8ef;
    color: #7a4100;
    font-size: 13px;
    line-height: 1.5;
}

.mv-empty {
    margin-top: 14px;
    padding: 18px;
    border: 1px dashed var(--border-input);
    border-radius: var(--radius-md);
    text-align: center;
}

.mv-panel-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-top: 10px;
    padding: 13px 15px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface-soft);
}

.mv-panel-row.disabled {
    opacity: .65;
}

.mv-panel-title {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 6px;
}

.mv-panel-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}

.mv-editor {
    margin-top: 18px;
    padding-top: 18px;
    border-top: 1px solid var(--border);
}

.mv-editor-grid {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 340px;
    gap: 22px;
    align-items: start;
}

.mv-editor-preview {
    position: sticky;
    top: 16px;
}

.mv-preview-label,
.mv-step-title {
    font-size: 12px;
    font-weight: 800;
    letter-spacing: .04em;
    text-transform: uppercase;
    color: var(--muted);
}

.mv-step {
    margin-top: 16px;
    padding: 16px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface);
}

.mv-step-title {
    display: flex;
    align-items: center;
    gap: 8px;
}

.mv-step-title span {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    background: var(--primary);
    color: #fff;
    font-size: 11px;
}

.mv-editor .form-grid {
    display: grid;
    gap: 0 14px;
}

.mv-editor .form-grid.two-columns { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.mv-editor .form-grid.three-columns { grid-template-columns: repeat(3, minmax(0, 1fr)); }

.mv-editor input[type="number"] {
    width: 100%;
    padding: 12px 14px;
    border: 1px solid var(--border-input);
    border-radius: 9px;
    background: var(--surface);
}

.mv-editor textarea[rows="2"] {
    min-height: 64px;
}

.mv-color-field input[type="color"] {
    width: 64px;
    height: 36px;
    padding: 2px;
    border: 1px solid var(--border-input);
    border-radius: var(--radius-sm);
    background: var(--surface);
}

.mv-mode-options {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 10px;
    margin-top: 12px;
}

.mv-mode-option {
    display: flex;
    flex-direction: column;
    gap: 4px;
    margin: 0;
    padding: 12px;
    border: 1px solid var(--border-input);
    border-radius: var(--radius-md);
    cursor: pointer;
    font-weight: 400;
}

.mv-mode-option input {
    display: none;
}

.mv-mode-option span {
    color: var(--muted);
    font-size: 12px;
    line-height: 1.45;
}

.mv-mode-option.active {
    border-color: var(--primary);
    background: var(--primary-soft);
    box-shadow: 0 0 0 3px rgba(88, 101, 242, 0.12);
}

.mv-subcard {
    margin: 12px 0;
    padding: 12px 14px;
    border: 1px solid var(--border);
    border-radius: var(--radius-md);
    background: var(--surface-tint);
}

.mv-button-card .form-group,
.mv-subcard .form-group {
    margin-top: 10px;
}

.mv-role-picker {
    margin-top: 10px;
}

.mv-role-picker select {
    max-width: 320px;
    padding: 8px 10px;
}

.mv-role-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-bottom: 8px;
}

.mv-role-chip {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 4px 4px 4px 9px;
    border: 1px solid var(--border-input);
    border-radius: 999px;
    background: var(--surface);
    font-size: 12px;
    font-weight: 600;
}

.mv-role-chip.invalid {
    border-color: #f1b6bd;
    background: #fdf1f2;
    color: var(--danger);
}

.mv-role-chip button {
    padding: 0 7px;
    border-radius: 999px;
    background: transparent;
    color: var(--muted);
    font-size: 14px;
    line-height: 18px;
}

.mv-role-chip button:hover {
    background: var(--border);
}

.mv-role-dot {
    width: 9px;
    height: 9px;
    border-radius: 50%;
}

.mv-advanced summary {
    margin-top: 8px;
    cursor: pointer;
    color: var(--primary);
    font-size: 13px;
    font-weight: 600;
}

.mv-preview-embed {
    margin-top: 8px;
    padding: 12px 14px;
    border-left: 4px solid #5865f2;
    border-radius: 6px;
    background: #2b2d31;
    color: #dbdee1;
}

.mv-preview-title {
    margin-bottom: 6px;
    color: #fff;
    font-weight: 700;
}

.mv-preview-description {
    font-size: 13px;
    line-height: 1.5;
    word-break: break-word;
}

.mv-preview-footer {
    margin-top: 10px;
    font-size: 11px;
    opacity: .6;
}

.mv-preview-buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
}

.mv-preview-summary {
    margin-top: 12px;
    font-size: 12px;
    line-height: 1.7;
}

.mv-activity-row {
    display: grid;
    grid-template-columns: auto minmax(0, 160px) minmax(0, 1fr) auto;
    align-items: center;
    gap: 10px;
    padding: 8px 0;
    border-bottom: 1px solid var(--border);
}

.mv-activity-row .form-help {
    margin: 0;
}

.mv-activity-user {
    overflow: hidden;
    font-weight: 600;
    text-overflow: ellipsis;
    white-space: nowrap;
}

@media (max-width: 900px) {
    .mv-editor-grid,
    .mv-mode-options {
        grid-template-columns: 1fr;
    }

    .mv-editor-preview {
        position: static;
    }
}

@media (max-width: 620px) {
    .mv-hero-head,
    .mv-section-head,
    .mv-panel-row {
        flex-direction: column;
        align-items: stretch;
    }

    .mv-limits {
        justify-content: flex-start;
        max-width: none;
    }

    .mv-editor .form-grid.two-columns,
    .mv-editor .form-grid.three-columns,
    .mv-activity-row {
        grid-template-columns: 1fr;
    }
}